Product Type: Market Research Report
Published by: Informa Media and Telecom
Published: July 2007
Product Code: R443-252Description New for 2007, Managed Services is an essential strategic report providing you with a comprehensive analysis of the growing opportunities within network operations and services hosting, and will provide you with business critical information within this growing market.
Key Coverage
- Detailed market forecasts to 2012 - evaluate specific trends in regional markets, with revenue forecasts to 2012
- In-depth trend analysis - get full analysis and measurement of the growing trend for telecoms operators to outsource the operations of their networks and services management and delivery
- Independent case studies - gain an insight into the real experiences of managed services from an operator perspective
- Expert future outlook - discover the key issues that must be addressed by operators who are considering outsourcing for the future
- Key market drivers - identify and analyse the economic, technological and strategic drivers behind this trend of outsourcing
Market Data & Forecasts
Forecasts by service type include:
- Global managed services revenues by region
- Western European managed services revenues
- Eastern European managed services revenues
- North American managed services revenues
- Latin American managed services revenues
- Middle Eastern and African managed services revenues
- Asia Pacific services revenues
- Global managed services by vendor
Please Note: Informa requires that clients sign a confidentiality agreement prior to fulfillment of PDF email delivery for all PDF orders.Table of Contents
- Chapter 1
- Exectutive summary
- Chapter 2
- Market Overview
- Defining managed services
- Figure 2.1: Managed services’ definition
- Outsourcing (network operations)
- Hosting
- Out-tasking
- Other services
- The managed services portfolio
- Figure 2.2: The Managed Services Portfolio
- Outsourcing network operations
- Outsourcing IT and OSS/BSS
- Services hosting
- The managed services value chain
- Telecoms operators
- Managed services providers
- Figure 2.3: The key suppliers of managed services for telecoms operators
- Network equipment vendors
- Systems integrators
- BSS/OSS specialists
- Applications and services specialists
- Growth in the managed services market
- Figure 2.4: Examples of recent managed services contracts
- Figure 2.5: Global managed services revenues, 2006-2012
- Key drivers for growth of the managed services market
- Demand side drivers
- Figure 2.6: Telecom operators’ challenges/drivers for managed services
- Faster response to market trends
- Improved financial performance
- Figure 2.7: Financial performance of selected mobile operators, 2003-2006
- Manage (technology and market) complexity more effectively
- Improve operational performance
- Supply side drivers
- Figure 2.8: Financial performance of major network equipment vendors, 2000-2006
- Figure 2.9: Network equipment vendors moving up the value chain
- Chapter 3
- Outsourcing Newtwork Operations
- The business case for outsourcing network operations
- The benefits of outsourcing network operations
- Cost savings through use of scale
- Figure 3.1: The economics of outsourcing network operations
- Cost savings through use of synergies
- Figure 3.2: Sources of unnecessary duplication of effort eliminated by outsourcing
- Better use of capital and resources
- Faster time to market
- Business transformation
- The risks of outsourcing network operations
- Loss of control
- Loss of in-house expertise and fear of MSP ‘lock-in’
- Viability of the MSP
- The myth of managed services cost savings
- Outsourcing network operations: what makes sense and what does not?
- Figure 3.3: The main functional activities in network operations
- Network planning
- Vendor management
- Network build and deployment
- Build-operate-transfer/manage (BOT/BOM) contracts
- Managed coverage and capacity contracts
- Site acquisition and management
- Network maintenance (field activities)
- Figure 3.4: Multi-vendor maintenance support management
- Figure 3.5: Cost savings from outsourcing network maintenance
- Network operations (centralised activities)
- Supply chain management
- Network optimization
- End-to-end outsourcing of network operations
- Hosted networks
- MVNOs - a special case of managed network operations?
- Transfer of network assets
- Negotiating and managing managed services contracts
- Figure 3.6: The lifecycle of a managed services contracts
- Choosing the right approach
- Choosing the right partner
- Negotiating the managed services contract
- Managing the transition
- Figure 3.7: Staff reactions and impact on productivity during the transition
- Managing service delivery
- Processes and procedures
- Governance model
- Figure 3.8: Typical governance model in managed services contracts
- Systems and tools
- People and organisation
- Monitoring and control
- Managing the business transformation
- Critical success factors for outsourcing network operations
- Implications for telecoms operators and industry structure
- Figure 3.9: Identifying the operators most likely to benefit from outsourcing network operations
- Figure 3.10: The future structure of the telecoms industry?
- Chapter 4
- Outsourcing Network Operations: Operator Case Studies
- Figure 4.1: An overview of the operator case studies of outsourcing network operations
- 3 UK
- Company overview and strategy
- Managed services at 3
- Figure 4.2: 3’s UK network is managed from Ericsson’s Network Operations Centre (NOC)
- Strategic analysis
- Bharti Airtel, India
- Company overview and strategy
- Managed services at Bharti Airtel
- Figure 4.3: Bharti’s claimed benefits from its Managed Services projects
- Strategic analysis
- Brazil Telecom
- Company overview and strategy
- Managed services at Brazil Telecom
- Strategic analysis
- Lattelekom, Latvia
- Company overview and strategy
- Managed services at Lattelekom
- Figure 4.4: Lattelekom’s principal network activities
- Strategic analysis
- ONE, Austria
- Company overview and strategy
- Managed services at ONE
- Strategic analysis
- Telecom New Zealand
- Company overview and strategy
- Managed services at Telecom New Zealand
- Figure 4.5: Telecom and Alcatel operating model
- Strategic analysis
- Telkom South Africa
- Company overview and strategy
- Managed services at Telkom South Africa
- Strategic analysis
- Vodafone Netherlands
- Company overview and strategy
- Managed services at Vodafone Netherlands
- Strategic analysis
- Wateen Telecom, Pakistan
- Company overview and strategy
- Managed services at Wateen Telecom
- Strategic analysis
- Chapter 5
- Services Hosting
- The business case
- The benefits of services hosting
- Reduced capex and opex
- Figure 5.1: The business case for service hosting
- Faster time to market
- Simpler business and technology operations
- The risks of services hosting
- Lack of control
- Lack of in-house expertise
- Viability of service provider
- The myth of services hosting cost savings
- Services hosting: what makes sense and what does not
- Figure 5.2: Traditional and emerging types of hosted services
- Figure 5.3: Value added service delivery functions and business models
- Services and content delivery platform
- Services development and content sourcing
- Services and content management
- Outsourcing IMS: a prime candidate for service hosting
- Services hosting providers
- Network equipment vendors
- Ericsson
- Nokia Siemens Networks
- Alcatel-Lucent
- IT systems integrators
- Security as an outsourced service
- Services hosting specialists and MVNEs
- MVNE: a special case of services hosting
- Choosing a services hosting partner
- Operator case studies
- Figure 5.4: An overview of the operator case studies of services hosting
- Elisa, Finland
- Company overview and strategy
- Hosted services at Elisa
- Strategic analysis
- Mobitel, Slovenia
- Company overview and strategy
- Hosted services at Mobitel
- Strategic analysis
- Proximus, Belgium
- Company overview and strategy
- Hosted services at Proximus
- Strategic analysis
- SunCom Wireless, US
- Company overview and strategy
- Hosted services at SunCom Wireless
- Strategic analysis
- Unicel, US
- Company overview and strategy
- Hosted services at Unicel
- Strategic analysis
- Services hosting: critical success factors
- Services hosting: implications for telecoms operators
- Chapter 6
- Managed Service Provider Strategies
- Network equipment vendors
- Figure 6.1: Comparison of network equipment vendors’ services businesses, 2006
- Figure 6.2: Comparison of network equipment vendors managed services businesses, 2007
- Figure 6.3: Vendor market share of managed services revenues, 2007 and 2012
- Alcatel-Lucent
- Company overview and strategy
- Figure 6.4: Alcatel-Lucent results by segment, 2005 and 2006
- Managed services offering and strategy
- Customers
- Figure 6.5: Alcatel-Lucent’s major managed services contract awards, May 2006-April 2007
- Strengths and weaknesses
- Opportunities and threats
- Ericsson
- Company overview and strategy
- Figure 6.6: Ericsson results by segment and region, 2005 and 2006
- Figure 6.7: Ericsson 1Q07 results by segment
- Managed services offering and strategy
- Figure 6.8: Ericsson Global Services
- Customers
- Figure 6.9: Ericsson’s major managed services contract awards, May 2006-April 2007
- Strengths and weaknesses
- Opportunities and threats
- Huawei
- Company overview and strategy
- Managed services offering and strategy
- Customers
- Figure 6.10: Huawei’s managed services customers
- Strengths and weaknesses
- Opportunities and threats
- Motorola
- Company overview and strategy
- Figure 6.11: Motorola results by segment, 2005 and 2006
- Managed services offering and strategy
- Customers
- Figure 6.12: Motorola’s major managed services contract awards, May 2006-April 2007
- Strengths and weaknesses
- Opportunities and threats
- Nokia Siemens Networks (NSN)
- Company overview and strategy
- Figure 6.13: Nokia results by segment, 2005 and 2006
- Managed services offering and strategy
- Customers
- Figure 6.14: Nokia, Siemens and NSN major managed services contract awards,
- May 2006-April 2007
- Strengths and weaknesses
- Opportunities and threats
- Nortel Networks
- Company overview and strategy
- Figure 6.15: Nortel Networks results by segment and region, 2005 and 2006
- Managed services offering and strategy
- Customers
- Strengths and weaknesses
- Opportunities and threats
- Applications and services specialists
- Comverse
- Company overview and strategy
- Managed services offering and strategy
- Customers
- Strengths and weaknesses
- Opportunities and threats
- End2End Mobile
- Company overview and strategy
- Managed services offering and strategy
- Customers
- Strengths and weaknesses
- Opportunities and threats
- LogicaCMG
- Company overview and strategy
- Managed services offering and strategy
- Customers
- Strengths and weaknesses
- Opportunities and threats
- Others
- Buongiorno - hosted content delivery and management
- Volantis - hosted content management
- QPASS - hosted content management and payments
- Musiwave - hosted mobile music
- MobiTV - hosted mobile TV
- Netsize
- Chapter 7
- Forecasts and Market Outlook
- Forecasting methodology
- Global forecast for managed network services
- Figure 7.1: Global managed network services revenues by region, 2006-2012
- Figure 7.2: Global managed network services revenues by service type, 2006-2012
- Figure 7.3: Vendor market share of managed services revenues, 2007 and 2012
- Regional forecasts and analysis
- Europe
- Outsourcing network operations in Europe
- Figure 7.4: European outsourcing network operations revenues, 2007-2012
- Services hosting in Europe
- Figure 7.5: European services hosting revenues, 2007-2012
- North America
- Outsourcing network operations in North America
- Figure 7.6: North American outsourcing network operations revenues, 2007-2012
- Services hosting in North America
- Figure 7.7: North American services hosting revenues, 2007-2012
- Latin America
- Outsourcing network operations in Latin America
- Figure 7.8: Latin American outsourcing network operations revenues, 2007-2012
- Services hosting in Latin America
- Figure 7.9: Latin American services hosting revenues, 2007-2012
- Asia Pacific
- Outsourcing network operations in Asia Pacific
- Figure 7.10: Asia Pacific outsourcing network operations revenues, 2007-2012
- Services hosting in Asia Pacific
- Figure 7.11: Asia Pacific services hosting revenues, 2007-2012
- Africa and the Middle East
- Outsourcing network operations in Africa and the Middle East
- Figure 7.12: African and Middle Eastern outsourcing network operations revenues, 2007-2012
- Services hosting in Africa and the Middle East
- Figure 7.13: African and Middle Eastern services hosting revenues, 2007-2012
|
|
