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KPO - The New Outsourcing Avenue for Indian BPO Market

Product Type: Market Research Report
Published by: RNCOS
Published: October 2006
Product Code: R459-92
Description
Having made an indelible mark in the global BPO business, Indian IT and ITeS sector is now thriving in Knowledge Process Outsourcing (KPO). RNCOS, in its market research report “KPO - The New Outsourcing Avenue for Indian BPO Market” estimates that the world BPO market is worth US $234 billion with the contribution from India, worth $5.7 billion. The Indian BPO industry includes basic data and market research, equity research, management, engineering design, animation and simulation, medical content & services and education and publishing. India as a major KPO player in the world has inherent advantages because of its intellectual and Internet resource. The resulting economic success of the BPO industry has taken many firms to their advanced knowledge work to off shore destinations.

The Indian KPO sector has immense opportunities for the SMEs. The SMEs can change their costs as per the short-term demands, which can create new business models. RNCOS’ market research report presents the evolution of KPO market in India, tuned for the growing offshore business. The report analyzes the demand and supply, new opportunities and challenges faced by the KPO industry. The report accounts for the role of SMEs in BPO and KPO businesses. It also makes an assessment of expenditure, income and revenue growth for FY 2004-05 to show its impact on trade, facility management and GDP.

REPORT HIGHLIGHTS
  • Overview of the BPO and KPO industry and its key economic indicators.
  • Study of the present global scenario, Indian BPO and KPO scenario, and a clear roadmap ahead for the new entrants and present operators. Presentation of a vertical industry perspective and forecasts by corporate functions.
  • Discussions on laws, regulations and state BPO policies that serve in proliferating business growth.
  • Highlights of the NASSCOM initiatives and strategies.
  • BPO market size and growth by sectors, BPO companies’ shares, employment opportunities and attrition rate.
  • Comparison of Indian BPO sector with other leading BPO countries like China, Russia, Philippines, Ireland, Canada and more.
  • SWOT analysis of the Indian BPO sector.
  • Challenges and threats faced by the Indian BPO industry in current economic standards.
  • Market analysis and discussion of key buyer and vendor trends, drivers and inhibitors and, corporate sourcing strategies.
  • Market analysis of Knowledge Process Outsourcing (KPO) till 2010.
  • Recent developments and current issues in the industry.
  • Profiles of key players in the Industry.
REPORT FEATURES

Giving a detailed analysis, chapter 2 provides an overview of Indian BPO and chapter 3 of global BPO. Chapter 4 indicates why India is a BPO destination; chapter 5 gives rules and regulations of government, state, international tariffs & anti outsourcing bills and Nasscom initiatives & strategies. Chapter 6 gives market analysis of Indian BPO for 2005 in terms of size, growth, employment opportunities, attrition rate, IT service vendors and emerging areas in outsourcing. Chapter 7 deals with BPO competitors in India; chapter 8 on SWOT; chapter 9 on opportunities and challenges; chapter 10 about the next big opportunity for India KPO; chapter 11 on investment demographics by states; chapter 12 on mergers and acquisitions and initial public offerings in the Indian BPO & KPO industry; chapter 13 on recent issues and key developments and finally chapter 14 provides overview of major companies.
Table of Contents

1. Executive Summary

2. Indian Business Process Outsourcing - An Overview

3. Global BPO Market Size (2005 & 2008)

4. Why India - BPO Destination

5. Rules and Regulation Framework

5.1 State Policies related to ITES-BPO Industry

5.2 Anti-Outsourcing Bills

5.3 NASSCOM Initiatives and Strategies

6. Indian Business Process Outsourcing (BPO) Market Analysis, 2005

6.1 Overall Market Size and Growth (2003-2005)

6.2 Market Size and Growth by Sectors, 2005

6.3 Employment Opportunities, 2006

6.4 Attrition Rate in BPO Sector

6.5 Market Growth of Indian IT Service Vendors in BPO, 2005

6.6 New Emerging Areas in Outsourcing

7. BPO Competitor Analysis of India

8. SWOT Analysis of Indian BPO Sector

9. Opportunities and Challenges to Indian ITES-BPO Market

9.1 Opportunities

9.2 Challenges

10. KPO (Knowledge Process Outsourcing) in India - The Next Big Opportunity

10.1 Total Market Size (2003-2005)

10.2 Market Size by KPO Services, 2010

10.3 Market Share of India, 2010

10.4 Employment Opportunities

10.5 Market Drivers Fueling the KPO Trend

10.6 KPO v/s BPO

11. KPO - Investment Demographics by States

11.1 Bangalore

11.2 Tamil Nadu

11.3 Punjab

11.4 Kolkata

11.5 Kerala

11.6 Uttar Pradesh

11.7 Maharashtra

11.8 Haryana

11.9 Gujarat

11.10 Karnataka

12. Mergers and Acquisitions (M&A) and Initial Public Offerings (IPOs) in the Indian BPO and KPO Industry

13. Recent Issues and Key Developments

14. Key Company Profiles

14.1 WNS Global Services

14.2 Wipro Spectramind

14.3 HCL Technologies Limited

14.4 Daksh e-Services

14.5 ExlService Holdings, Inc.

14.6 MphasiS BFL Limited

14.7 Convergys Corporation

14.8 Intelenet Global

14.9 Progeon Ltd.

14.10 24/7 Customer Inc.

14.11 Datamatics Technologies Ltd.

14.12 Hinduja TMT Limited

14.13 TransWorks Information Services Ltd.

14.14 Zenta

14.15 Tracmail (India) Pvt. Ltd.

14.16 vCustomer Corporation

14.17 Sutherland Technologies

14.18 Deloitte Consulting LLP

14.19 Patni Computer Systems Limited

14.20 General Electric Company

14.21 Tata Consultancy Services

14.22 I-Flex Solutions Limited

14.23 Getronics NV

14.24 Covansys Corporation

14.25 Syntel, Inc.

14.26 Ceridian Corporation

14.27 Spherion Corporation

14.28 Automatic Data Processing, Inc.

14.29 Keane, Inc.

14.30 Xansa

14.31 CSC

14.32 Dell Computers

14.33 IBM

14.34 eFunds Corporation

14.35 Datamonitor Plc

14.36 McKinsey




List of Figures:




Figure 3-1: Global - BPO Industry Market Size (in Billion US $), 2000,2005 & 2008 (F)

Figure 3-2: Global - BPO Industry by Geography (%), 2005

Figure 3-3: Global - BPO Industry by Types of Services (%), 2005

Figure 4-1: India - BPO Cost Advantage

Figure 4-2: Global - BPO Market Location Attractiveness

Figure 6-1: India - Overall BPO Market Size (in Billion US $), 2003-2005

Figure 6-2: India - BPO Industry Share by Sector (%), 2005

Figure 6-3: India - BPO Employment (No. of People in ’000s), 2004-2006

Figure 10-1: India - Offshoring Location Attractiveness Index, 2004

Figure 10-2: India - KPO Projection (2006-2012)

Figure 10-3: India - BPO/KPO Industry (in Billion US $), 2003-2005

Figure 10-4: India - KPO Business Segmentation by Market Share (%), 2010

Figure 10-5: India - Share in World Market for KPO (%), 2005 & 2010

Figure 10-6: Global - Comparison of Offshore Locations by Cost

Figure 10-7: India - KPO Number of Employees Growth (in '000), 2005 & 2010

Figure 14-1: WNS Global Services - Stock Performance Chart

Figure 14-2: Convergys Corporation - Stock Performance Chart

Figure 14-3: Patni Computer Systems Limited - Stock Performance Chart

Figure 14-4: General Electric Company - Stock Performance Chart

Figure 14-5: Tata Consultancy Services - Stock Performance Chart

Figure 14-6: Covansys Corporation - Stock Performance Chart

Figure 14-7: Syntel, Inc. - Stock Performance Chart

Figure 14-8: Ceridian Corporation - Stock Performance Chart

Figure 14-9: Spherion Corporation - Stock Performance Chart

Figure 14-10: Automatic Data Processing, Inc. - Stock Performance Chart

Figure 14-11: Keane, Inc. - Stock Performance Chart

Figure 14-12: CSC - Stock Performance Chart

Figure 14-13: Dell Computers - Stock Performance Chart

Figure 14-14: IBM - Stock Performance Chart

Figure 14-15: eFunds Corporation - Stock Performance Chart

Figure 14-16: Datamonitor Plc - Stock Performance Chart




List of Tables:




Table 5-1: India - State-wise Suitability for BPO Investments and Facilities (2004-05)

Table 7-1: India - Top 15 BPO Firms, 2005

Table 10-1: Global - Call Center Employee Cost by Geographical Region, 2005

Table 11-1: India - Scores as per Dataquest Survey on Investment attractiveness for BPO Industries, 2004

Table 12-1: India - List of Mergers and Acquisitions in BPO/KPO Sector (2002 to 2006)

Table 14-1: WNS Global Services - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-2: HCL Technologies Limited - Key Financials (2003-2005)

Table 14-3: Convergys Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-4: Patni Computer Systems Limited - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-5: General Electric Company - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-6: Tata Consultancy Services - Key Financials (2004-05 & 2005-06)

Table 14-7: I-Flex Solutions Limited - Key Financials (in ’000 Rs), 2005 & 2006

Table 14-8: Getronics NV - Key Financials (in Million US $), 2003-2005

Table 14-9: Covansys Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-10: Syntel, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-11: Ceridian Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-12: Spherion Corporation - Key Financials (in Million US $), 2004, 2005 & July 2006

Table 14-13: Automatic Data Processing, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-14: Keane, Inc. - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-15: Xansa - Key Financials (in Million US $), 2003-2005

Table 14-16: CSC - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-17: Dell Computers - Key Financials (in Million US $), 2004, 2005 & August 2006

Table 14-18: IBM - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-19: eFunds Corporation - Key Financials (in Million US $), 2004, 2005 & June 2006

Table 14-20: Datamonitor Plc - Key Financials (2003-2005)

Table 14-21: McKinsey - Sales Figure (in Million US $), 2000-2004
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