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Survey finds highly satisfied ITSM customers are most business focusedProduct Type: Market Research ReportPublished by: Ovum Plc Published: August 2006 Product Code: R464-118 Description Ovum Summit's recent survey of 333 North American enterprise and mid-market decision-makers assesses when, why and how these organizations are making investments in virtualization, service-oriented architecture (SOA), IT service management (ITSM) and related dynamic computing infrastructure technologies. This report focuses on results related to awareness, adoption and expectations for ITSM. It provides a detailed profile of the customer attributes most associated with high levels of satisfaction with ITSM implementations, and provides recommendations to vendors and customers about how to set expectations that will result in successful deployments. Companion reports will discuss similar results related to virtualization, consolidation and SOA. Read this Report to Learn: What types of benefits ITSM can and can't deliver; What customers need to do to assure successful ITSM deployments; How ITSM use impacts satisfaction with SOA and virtualization; and Which vendors are regarded as the most strategic ITSM providers. Table of Contents Section 1: Survey participant demographic profile Section 2: ITSM use correlates with dynamic computing success Section 3: Highly satisfied ITSM users focus on business process performance Section 4: ITSM-automation connection still tentative Section 5: Strategic IT management software vendors solve business as well as IT problems |
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