Product Type: Market Research Report
Published by: Ovum Plc
Published: July 2009
Product Code: R464-1422Description While there may be operational and strategic consolidation to come at BT Global Services, we still expect that it will defend its strong position as a global market leader under ownership of BT.
Table of Contents - Executive summary
- In a nutshell
- Ovum view
- Key messages
- Customer confidence is maintained
- The BT Global Services proposition remains compelling
- The telco industry history is littered with structural transitions that have proven to be disruptive
- Dismantling of a single global entity will yield much needed cost savings
- The targeted cost savings will continue to challenge the shape and scope of the business
- The CEO, Hanif Lalani, has buy-in
- What next?
- Material change going forward
- The profit dynamic has faltered
- Wholesale disposal of the BT Global Services business units unlikely - but possible
- What’s the wider market impact?
- Facing the market fundamentals
- BT Group’s financial performance
- In line with peers
- Sliding profitability
- Write-off - the root cause
- Strength remains in the top line
- BT Global Services’ response
- The merits of restructuring
- Greater regional focus
- Comparators
- Focus on the mid market
- Restructuring assessment
- Regional focus will benefit an increasingly diverse customer base
- Customer focus will need to be maintained throughout the transition
- Evolve the regional proposition
- Exporting divisional best practice
- Re-focus the mobility business
- Internal re-balancing
- Efficiency and performance
- Addressing commercial risk
- Cost-saving programme
- Headcount reduction
- Network and system rationalisation
- New commercial options
- The drive for standardisation
- List of Tables
- Table 1: BT Group key performance indicators
- List of Figures
- Figure 1: BT financial fourth quarter results 2008/9 versus 2007/8
- Figure 2: BT publicised contract wins 2H08
- Figure 3: BT Global Services restructuring
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