SMEs in Korea: keen on mobile unified communications

Executive summary

In a nutshell

Key findings

SMEs will continue investing in telecoms despite the adverse financial conditions

Diversity of suppliers is holding back service consolidation

Mobility in SMEs is growing but employees tend to use their own devices at work

Good opportunities in managed services

A diverse market for Internet access

Security is the top priority in mobility

Opportunities in mobile UC

Analysis

SMEs’ views on telecoms

SME expenditure

Opportunities for managed services

Services providers

Internet access and networking

Mobility solutions and applications

About our survey

Scope

List of Tables

Table 1: Korean sample of the SME survey

List of Figures

Figure 1: SMEs in Korea: views on telecoms

Figure 2: SMEs in Korea: annual telecommunications services share spend

Figure 3: How SMEs in Korea expect their annual telecoms expenditure to change in one year

Figure 4: SMEs in Korea: managed services considered

Figure 5: Service providers

Figure 6: SMEs in Korea: most important areas for improvement in current telecoms service levels

Figure 7: SMEs in Korea: services for Internet access

Figure 8: SMEs in Korea: main mobile telecoms priorities

Figure 9: Mobile data applications

Figure 10: Voice mobility solutions for people moving around within the workplace