Product Type: Market Research Report
Published by: Ovum Plc
Published: August 2009
Product Code: R464-1479Description Verizon Business has established itself as one of the big four global service providers. It is increasingly challenging the other global leaders in key verticals and managed service areas.
Table of Contents - Executive summary
- In a nutshell
- Ovum view
- Network reach and capability
- User affirmation
- Vertical propositions
- Managed services
- Global testimonials
- Commercial differentiation
- Key opportunities
- Exploit the network service advantage
- Exploit global build and organization
- Complete the BPO and applications story
- Dual-mode phones but no managed mobility
- Market positioning
- Verizon Business’s enterprise strategy
- Looking for strategic difference
- A global borderless network offer
- Key financials
- Customer and service mix trends
- Services and technologies
- Overview
- Asset Assurance - hosted network management application
- Computing as a service (CaaS)
- Converged solutions portfolio
- The global IP network
- Network performance - MTTR, IMPACT and ‘Rapid Fault Isolation’
- Global IP network - design, performance, expansion and investments
- Network and managed services
- Data centres - global but enterprise-ready centers matter
- Global CPE Management Program
- Managed mobility
- Verizon Enterprise Center - ‘new and improved’ customer portal
- Visual Communications: telepresence from Verizon Business
- Professional services
- Commercial performance
- Customer MNC target profile
- Reorganization
- Customer segmentation
- World Accounts Program
- Customer account support structure
- International wholesale business
- Verticals - leveraging the base as well as mining growth
- Customer care and SLA update
- Business outcome and application SLAs
- Customer wins
- Extending managed services
- Service Partners Program
- Strategic evaluation
- Overview
- List of Tables
- Table 1: Verizon Business strategy
- in a nutshell
- Table 2: Telco approaches in professional services
- Table 3: Strategy evaluation
- List of Figures
- Figure 1: Network performance is a key requirement for enterprise
- Figure 2: Telco-IT services partnerships compared
- Figure 3: Enterprise strategic versus legacy revenue comparisons (1Q09)
- Figure 4: Verizon Business global network
- Figure 5: Users expect WAN performance improvement
- Figure 6: Verizon Business enterprise portal
- Figure 7: Verizon Business: major contract wins 2H08
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