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Survey says ITSM powers virtualization and consolidation success

Product Type: Market Research Report
Published by: Ovum Plc
Published: September 2006
Product Code: R464-290
Description
A recent Ovum Summit survey of 333 North American IT decision makers shows a strong correlation between use of IT service management (ITSM) best practices and enabling tools and high customer satisfaction with data center virtualization and consolidation investments. Enterprise and medium-sized business customers engaging in virtualization and consolidation efforts are advised to implement state-of-the-art, end-to-end IT management solutions in tandem to ensure success.

This report focuses on issues related to awareness, adoption and expectations for server and storage virtualization and consolidation. It provides a detailed profile of the customer attributes associated with satisfaction with these solutions.
Table of Contents
Key findings
Survey participant profile
Figure 1 Survey participant demographic overview
Figure 2 Current mission-critical application platforms
Operational deployment of consolidation and virtualization increases
Figure 3 Current and planned operation experience with virtualization and consolidation
Figure 4 Expected impact of consolidation and virtualization on server spending, 2006-2009
Figure 5 Top ten IT success criteria and metrics
Customer satisfaction levels vary widely
Figure 6 Satisfaction with consolidation and virtualization implementations
Highly satisfied virtualization customers focus on business priorities
Figure 7 Top priority success metrics segmented by levels of satisfaction with virtualization
Figure 8 Top priority server and storage strategy challenges segmented by levels of virtualization satisfaction
Figure 9 Top priority systems and storage IT management challenges segmented by levels of virtualization satisfaction
ITSM deployment strongly correlates with virtualization and consolidation success
Figure 10 Correlation between ITSM deployment and virtualization & consolidation success
Ordering and More Information
Price and Delivery Options


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