Product Type: Market Research Report
Published by: Ovum Plc
Published: May 2007
Product Code: R464-525Description Service-oriented architecture (SOA) and virtualized IT infrastructures necessitate more collaborative and tighter co-ordination services planning, deployment and problem solving across the full IT services lifecycle. In response to these emerging requirements, IBM’s Service Management initiative is driving unprecedented integration across IBM products and services, with the goal of creating modular process-centric management offerings to help customers transform their IT management and software development environments. This report describes how a leading customer is implementing this type of service management strategy, and discusses IBM’s efforts to integrate IBM Rational and Tivoli products and go-to-market programs in order deliver modular service management solutions.Table of Contents - Key messages
- Dynamic computing challenges CIOs
- IBM Service Management initiative integrates products and services
- Modular offerings help customers get started
- Business benefits and cost savings expected
- Dynamic architectures require a new approach to IT management
- IBM Service Management message and vision
- Enabling technology investments pave way for future product, service and process integration
- Maturity assessments help customers prioritize modular investments
- Customer feedback and tips to get started
- Table of figures
- Figure 1 Most influential factors shaping IT infrastructure and management decisions
- Figure 2 Key elements of service lifecycles
- Figure 3 IBM Service Management Lifecycle Governance model
- Figure 4 IBM Service Management model evolution
- Figure 5 IBM Service Management maturity model
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