Survey charts consolidation, virtualization, SOA and ITSM success: Industry Report

Survey charts consolidation, virtualization, SOA and ITSM success

Product Type: Market Research Report
Published by: Ovum Plc
Published: June 2007
Product Code: R464-537

Description

Ovum Summit’s fifth annual survey of North American IT decision makers continues to document strong correlations between the use of IT service management (ITSM) best practices and enabling tools, and high customer satisfaction with dynamic computing infrastructure technologies such as data center consolidation, virtualization and service-oriented architecture (SOA). However, the complexity of these dynamic architectures requires customers to adopt an end-to-end services view of IT operations and service levels. As enterprise and mid-sized businesses ramp up operational dynamic computing deployments, they are strongly advised to simultaneously implement ITSM best practices to ensure they are able to deliver promised service levels and business benefits in the long term.

The first report, Survey identifies key steps to IT operations effectiveness (May 2007), focused on analyzing the data to develop a profile of organizations reporting very effective IT operations. The second report, Survey pinpoints prerequisites for ITIL V3 service management success (June 2007) evaluates how prepared North American IT organizations are to adopt ITIL V3. This third and final report in the series provides an updated view of dynamic computing adoption, decision drivers and correlations between ITSM deployment and successful virtualization, consolidation and SOA implementations. A complete data set that provides a much deeper look into the data presented here is available via the Ovum Summit Research Partner program.

Table of Contents

Key messages: Fifth annual dynamic computing survey tracks maturing consolidation and virtualization markets; SOA and ITSM coming on strong; Security and business priorities drive infrastructure and management investment choices; ITSM best practices and tools critical for dynamic computing success; Dynamic computing taking hold in enterprise and mid-market data centers; Security and business productivity top infrastructure selection criteria; ITSM required for dynamic computing success; Survey demographics and goals
Table of figures: Figure 1 Virtualization, SOA and ITSM are critical dynamic computing building blocks; Figure 2 Comparing 2006 vs 2007 dynamic computing technology adoption levels among enterprises; Figure 3 Comparing 2006 vs 2007 dynamic computing technology adoption levels among mid-sized businesses; Figure 4 Operating systems most widely used to support mission-critical applications; Figure 5 Most frequently mentioned mission-critical applications among enterprise and mid-market customers; Figure 6 Most frequently mentioned factors influencing new IT infrastructure and management investments; Figure 7 Most frequently used benefit assessment models among enterprises and mid-sized businesses; Figure 8 Reported levels of enterprise satisfaction with consolidation, virtualization, ITSM and SOA; Figure 9 Reported levels of mid-sized business satisfaction with consolidation, virtualization, ITSM and SOA; Figure 10 Correlations between use of ITSM and satisfaction with operational consolidation, virtualization and SOA solutions; Figure 11 Survey participant demographics

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