Multinationals & Mobility: Think Global; Act Global: Industry Report

Multinationals & Mobility: Think Global; Act Global

Product Type: Market Research Report
Published by: Ovum Plc
Published: August 2007
Product Code: R464-563

Description

Our second annual research programme with EVUA members on mobility continues to raise concerns about the mobile operators’ ability to meet their needs. Many multinationals struggle to manage the cost and complexity of mobility on a global scale and remain critical of the level of support they currently receive from mobile network operators. They do note some small improvements over the year, particularly in the provision of remote access services. But they continue to demand more global thinking and innovation from their service providers.

Table of Contents

Key messages: Help enterprises to understand the cost of mobile; TCO of mobile; Paying for business mobile; Dealing with the cost of personal usage of mobile; Cutting the cost of calls to mobiles; Provide the billing and analysis tools that enterprises need; Reduce the cost of roaming; Help enterprises with the integration of voice; Mobile email dominates mobile data applications; Help companies with management of their mobile device fleets; Device platform wars ahead?; Provide global contracts for mobile; Offer managed mobility services; The EVUA mobility survey
Table of figures: Figure 1 Enterprise needs versus mobile service provider capability; Figure 2 Changes in priorities; Figure 3 Service provider improvements; Figure 4 Difficulties in understanding TCO for mobile; Figure 5 Paying for personal usage of mobiles; Figure 6 Dealing with fixed-to-mobile calls; Figure 7 Billing service priorities; Figure 8 Analysis and reporting priorities; Figure 9 Verdict on international roaming service; Figure 10 The future cost of roaming; Figure 11 Cutting the cost of roaming; Figure 12 Mobile voice: more integration expected; Figure 13 Mobile voice: on-site mobile; Figure 14 Mobile data applications; Figure 15 Unified communications applications - laptops and PCs; Figure 16 Unified communications applications - handheld devices; Figure 17 Who can help with device management?; Figure 18 Handheld device management; Figure 19 Laptop management; Figure 20 Device platforms; Figure 21 International contracts for mobile; Figure 22 Types of mobile contract currently in place; Figure 23 Responsibility for mobile; Figure 24 SLAs for mobile; Figure 25 Account management; Figure 26 How to do things better; Figure 27 Managed services for mobile; Figure 28 Components of managed mobility services; Figure 29 Credible providers of managed mobility services

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