It Governance For Telcos: Industry Report

It Governance For Telcos

Product Type: Market Research Report
Published by: Ovum Plc
Published: September 2007
Product Code: R464-629

Description

In today’s business world IT touches on all areas of an organisation and its business processes. Most commonly we are aware of IT governance as a means of supporting corporate governance (financial reporting, security and compliance), as well as optimising the performance of the IT function itself. It applies to all verticals, but in this report we review IT governance in the telecoms sector only.

IT governance is relevant now for telcos as it supports the business and technology transformation they are undertaking as part of the move to next-generation networks (NGNs) and the drive for an improved customer experience.

This report provides an introductory overview to IT governance in the telecoms sector and combines input from our IT practices, industry bodies, as well as primary research with CIOs, chief architects and senior managers in a representative sample of fixed and mobile network operators (collectively referred to as telcos) in Western Europe.

Table of Contents

Key messages: What is IT governance?; IT governance methods; What is ‘IT’ in the telecoms sector?; Why is IT governance important to telcos?; How are telcos implementing IT governance?; It depends on the type of telco; Organisational impact; Relationships with the business; Resourcing and skills; Managing IT risk; Formal methodologies; Managing suppliers; Implications for telco suppliers; Recommendations
Table of figures: Figure 1 IT governance methods; Figure 2 The ITIL framework for service management; Figure 3 Telco IT spend can be split into three categories; Figure 4 Service creation process - France Telecom’s process governance

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