Product Type: Market Research Report
Published by: Ovum Plc
Published: September 2007
Product Code: R464-636Description Many organisations take the outsourcing route, with the aim of improving performance and driving innovation. However, once the contract is signed, clients find it difficult to achieve the performance improvements and generate innovation for their business, often because they have not structured the outsourcing relationship to achieve this. To realise innovation from their outsourcing vendors, this study outlines innovation sourcing strategies in three critical areas: selecting the right vendor, structuring the contract, and managing the relationship for innovation.
Table of Contents - Key messages
- Clarity on innovation sourcing
- Three-step framework in innovation sourcing
- Testing the vendor IQ
- Contract for innovation
- Manage the relationship for innovation
- Can innovation be sourced?
- Strategic partners and innovation
- Test vendors’ IQ
- Vendor innovation ecosystem
- Vendor innovation processes
- Vendor innovation execution
- A test will only do so much
- Contract for innovation outcomes
- Innovation in the service schedule
- Measures and rewards for innovation outcomes
- Innovation as part of governance structure
- Manage the relationship for innovation
- Providing fertile ground for innovation
- Alignment of strategic objectives
- Reciprocity of obligations
- Innovation agenda development
- Tracking and measuring success of innovation
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