SaaS HR set to take center stage

Human resources management - or human capital management, to use the trendier term - was one of the first markets addressed by software-as-a-service (SaaS) providers, but for various reasons it never drew as much attention as SaaS customer relationship management (CRM). However, today SaaS HR offerings are growing in both number and sophistication, and the category is gaining more prominence. In a tough economy, and amid heightened competition, companies should examine these offerings for their potential to reduce costs and provide strategic advantage by improving workforce hiring, retention, performance and satisfaction.

Executive summary

In a nutshell

Key messages

Background

CRM has so far held the SaaS limelight

Forces driving growth in SaaS HR

Pressures on several types

General IT drivers

HR-specific drivers

The HR umbrella is widening

Talent management is a key new focus

SaaS HR vendors proliferate

Offerings vary widely

Core SaaS HR capabilities

HR also a component of SaaS ERP

Key decisions

Integrated or standalone?

Are you ready for SaaS?