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OEM PC Diagnostics Market Description, Market Analysis, Product Description, and Company Profiles

Product Type: Market Research Report
Published by: Wintergreen Research
Published: June 2007
Product Code: R49-394
Description
PC manufactures need to avoid hardware problems. They need to avoid calls for service, they need to be able to tell is a problem is with the hardware or software when a call does come in. If there is a hardware PC problem, the service center needs to be able to fix it quickly.

Calls to the service center are costly. OEM PC diagnostic software spreads the cost of implementing feature rich functionality over the entire customer base.

As companies seek to work more efficiently with each other in ecosystems messaging is the vehicle for information exchange between applications. As the supply chain is automated, the value of mission critical messaging becomes more evident.

OEM PC diagnostics markets at $22.4 million in 2006 are anticipated to reach $66.6 million by 2013. Demand for increased reliably of systems is the market driver. In addition, the packaged software solutions are more efficient than home grown testing and diagnostic solutions because the spread the cost of adding features over the broad customer base.
Table of Contents
PC Diagnostics Executive Summary

OEM PC Diagnostic Software Growth Factors

OEM PC Diagnostics Software Market Shares

OEM PC Diagnostics Software Market Forecasts

PC-Doctor Troubleshoot By Using Diagnostics

EuroSoft PC-Check OEM And Independent Hardware Vendor

1. OEM PC Diagnostic Systems Market Description and Market Dynamics

1.1 PC Diagnostic Systems

1.1.1 Diagnostic Systems Solutions

1.1.2 Diagnostic Systems Issues

1.2 PC Diagnostics Controlling Costs

1.2.1 PC Diagnostics Industry Trends

1.3 PC Diagnostic Trends

1.4 Mission Critical Diagnostic Systems Market Dynamics

1.4.1 Mission-Critical Functionality

1.4.2 Mission Critical Diagnostic Systems

1.5 Diagnostic Systems Software

1.5.1 Linking Internal Operations

1.6 Information Technology Environments Increasingly Complex

1.6.1 Heterogeneous Computing Environments

1.6.2 Technology Challenges

1.7 Types of Mission Critical Diagnostic Systems

1.7.1 Event-Driven PC Diagnostics

1.8 Mission Critical Systems Provides The Base PC Diagnostic

1.8.1 PC Diagnostic Server and PC Diagnostic Integration Depend on Mission Critical Diagnostic Systems

1.9 Businesses Process Engineering

1.9.1 Key Component Of Business Process Management

1.10 High Performance

1.10.1 Scalability

1.10.2 Automatic Configuration

1.10.3 Reliable, Robust Systems

1.11 PC Diagnostic Trends

1.12 Mission Critical Diagnostic Systems Market Dynamics

2. OEM PC Diagnostic Software Market Shares and Market Forecasts

2.1 OEM PC Diagnostic Software Growth Factors

2.1.1 Spread Cost Of Feature Improvement Over Large User Base

2.1.2 Primary Issue Is Whether Operating Systems Will Absorb The Functionality Of PC Diagnostics

2.2 OEM PC Diagnostics Software Market Shares

2.2.1 PC-Doctor

2.2.2 EuroSoft

2.2.3 Ultra-X

2.2.4 Ultra-X Advanced Technician Diagnostics

2.2.5 Ultra-X Home and Technician Diagnostics

2.3 OEM PC Diagnostics Software Market Forecasts

2.4 PC Diagnostics Pricing

2.5 PC Market Growth

2.6 OEM PC Diagnostics Software Regional Analysis

3. OEM PC Diagnostics Product Description

3.1 PC-Doctor Lenovo Diagnostics

3.1.1 PC-Doctor Drive Specialist - ThinkCentre / NetVista

3.1.2 PC-Doctor Lenovo 3000 J Series desktops

3.1.3 PC-Doctor Troubleshoot By Using Diagnostics

3.1.4 PC-Doctor Bundle Family

3.2 EuroSoft

3.2.1 EuroSoft Hardware Diagnostic Solutions

3.2.2 EuroSoft PC-Check OEM and Independent Hardware Vendor

3.2.3 EuroSoft Diagnostic Service Depot Solutions

3.2.4 EuroSoft Diagnostic Solutions Controlling Costs

3.2.5 EuroSoft Diagnostic Solutions In The Field

3.2.6 EuroSoft Diagnostic Solutions Reliability During Manufacture…

3.2.7 EuroSoft Diagnostic Solutions Integration…

3.3 Ultra-X

3.3.1 Ultra-X Pro Kit

3.3.2 Ultra-X Advanced Professional Kit

3.3.3 Ultra-X QuickTech PE

3.3.4 Ultra-X QuickTech USB 2.0

3.3.5 Ultra-X MicroPOST II

3.3.6 Ultra-X QuickTech Professional Core-Level PC Diagnostic

Software

3.4 Micro 2000 Computer Diagnostic Software

3.4.1 Micro-Scope General Diagnostics Features:

3.4.2 Micro-Scope DMI System Information

3.4.3 Micro-Scope System Information Multi-Processor Support & Testing

3.4.4 Micro-Scope Health Status

3.4.5 Micro-Scope IDE and SCSI Identification

3.4.6 Micro-Scope PCI Identification

3.4.7 Micro-Scope Save/Restore CMOS

3.4.8 Micro-Scope System Board Tests

3.4.9 Micro-Scope System Base Memory Testing

3.4.10 Micro-Scope System Video Testing

3.4.11 Micro-Scope System SCSI Testing -

3.4.12 Micro-Scope System Accurate Boot Record and Partition Recovery

3.4.13 Micro-Scope System Cache Memory Testing -

3.4.14 Micro-Scope System Full Intelligent Functions

3.4.15 Micro-Scope System Universal Capabilities

3.4.16 Micro-Scope System Trouble Shooting A Dead PC

3.4.17 MicroScope Diagnostic Software Features:

3.4.18 Micro-Scope Real-time Benchmarks

3.4.19 Micro-Scope USB-Scope Diagnostic Software Features

3.5 CheckIt Diagnostics

3.6 Hard Drive Failure

3.6.1 Hard Drive MechanicTM

3.7 PC Diagnostic Services

3.7.1 TouchStone Driver Agent:

3.7.2 TouchStone eSupport.com: BIOS Upgrades

3.7.3 TouchStone BIOS Recovery:

3.8 PC Certify

3.9 Professional PC Diagnostic Software Suite

3.9.1 PC Diagnostics Software

3.10 Active X Profiler

4. PC Diagnostics Strategy, Technology, And Industry Specific Applications

4.1 Operating System-Based Diagnostic

4.1.1 Windows Vista

4.2 BIOS Flashing Utilities

4.3 Increasing Practices Of Refurbishing, Upgrading, Leasing,

Recycling And Donation Of PCs

4.4 PC-Doctor

4.5 Dell

4.6 Hewlett-Packard

4.7 ACER and Lenovo

4.8 Lenovo

4.9 Norton Internet Security

4.10 PC Doctor Diagnostics

4.11 Acer

4.12 Alienware

4.12.1 Alienware Technology Products

4.13 Fujitsu

4.14 Gateway

5. PC Diagnostics Company Profiles

5.1 EuroSoft

5.1.1 EuroSoft Market Direction

5.2 Micro 2000

5.2.1 Micro 2000 Security Solution Providers

5.2.2 Micro-Scope For Professional PC Tech's

5.3 Neurosoft

5.4 PC Certify

5.5 PC-Doctor

5.5.1 PC-Doctor Product Families

5.5.2 PC-Doctor Bundled Products

5.6 TouchStone Software

5.6.1 eSupport

5.6.2 Driver Agent 90,000 Device Drivers

5.6.3 Strategic Web Properties

5.6.4 Touchstone Software Revenue

5.7 Ultra-X

5.8 ZF Micro Solutions

List of Tables and Figures

Table ES-1

OEM PC Diagnostic Software Growth Factors

Table ES-2

OEM PC Diagnostic Software Market Driving Forces

Figure ES-3

Worldwide OEM PC Diagnostic Software Market Shares, Dollars, 2006

Table ES-4

Worldwide OEM PC Diagnostics Software Market Forecasts, Dollars, 2006

Table 1-1

Diagnostic Systems Trends

Table 1-2

Mission Critical Diagnostic Systems Market Dynamics

Table 1-3

Enterprise Diagnostic Systems Integration Functions

Table 1-4

Internal Enterprise PC Diagnostic Tasks

Table 1-5

Diagnostic Systems Trends

Table 1-6

Mission Critical Diagnostic Systems Market Dynamics

Table 2-1

OEM PC Diagnostic Software Growth Factors

Table 2-2

OEM PC Diagnostic Software Market Driving Forces

Figure 2-3

Worldwide OEM PC Diagnostic Software Market Shares, Dollars, 2006

Table 2-4

Worldwide OEM PC Diagnostics Software Market Shares, Dollars, 2006

Table 2-5

PC-Doctor DOS Lenovo Positioning

Table 2-6

Worldwide OEM PC Diagnostics Software Market Forecasts, Dollars, 2006

Table 2-7

Worldwide OEM PC Diagnostics Software Market Forecasts, Dollars, 2006

Table 2-8

Worldwide OEM PC Diagnostics Software Market Forecasts, Dollars,

2006

Table 2-9

Worldwide OEM PC Diagnostics Software Market Forecasts, Dollars, 2006

Figure 2-10

Worldwide OEM PC Diagnostics Software Regional Market Segments, Dollars, 2006

Table 3-1

PC-Doctor DOS Lenovo Positioning

Table 3-2

PC-Doctor Features and performance of Rescue and Recovery

Table 3-2

PC-Doctor Features and performance of Rescue and Recovery

Table 3-3

PC-Doctor Bundled Family Functions

Table 3-4

Bundle Family Product Components

Table 3-5

EuroSoft PC Lifecycle Solutions Positioning

Table 3-6

EuroSoft Pc-Check V6.80 Features

Table 3-7

EuroSoft Hardware Diagnostic Solutions

Table 3-8

EuroSoft PC-Check Benefits

Table 3-9

EuroSoft PC-Check Features

Table 3-9

EuroSoft PC-Check Features

Table 3-10

EuroSoft PC Manufacturer & System Builders

Table 3-11

EuroSoft Diagnostic Solutions Target Markets:

Table 3-12

Ultra-X releases 2 to 3 updates per year for the PHD PCI hardware Features

Table 3-13

Ultra-X Advanced Professional Diagnostic Product Features : -

Table 3-14

Micro 2000 Computer Diagnostic Software Features

Table 3-15

Micro-Scope System Functions

Table 3-16

Micro-Scope System Post Codes Features:

Table 3-17

Micro-Scope System Pre -Post Codes Features:

Table 3-18

Micro-Scope USB-Scope Diagnostic Software Features

Table 3-19

BIOS Agent Automatic Identification Of Computer Features

Table 3-20

PC Certify Hardware Diagnostic Software Tools

Table 3-21

PC Certify Hardware Diagnostic Software Components

Table 3-22

Professional PC Diagnostic Software Features

Table 3-23

Professional PC Diagnostic Features and Benefits in DOS Mode

Table 3-24

PC Diagnostics Software major operations:
Ordering and More Information
Price and Delivery Options


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