World Telecoms BSS and OSS Markets: Trends and Analysis

• What are the market drivers? What were the key trends in BSS/OSS purchasing in 2005? What is the outlook for 2006-7?
• What are IMS, IPTV, SOAs and SDPs? Will these technologies take off and what do they mean for the BSS/OSS market?
• What were the supply-side market dynamics in 2005? Which regions and sectors have been most active? Which vendors have been particularly successful in each sector?
• Who are the top vendors overall? Which vendors are the ones to watch in the next two years and who are the new up-and-coming players?
• On the demand side, what are the key difficulties faced by service providers worldwide and how are they solving them?
• Who is buying what type of system and why?

1 The demands of next-generation services are driving the BSS/OSS market

1.1 The traditional view of BSS and OSS is becoming outdated

1.2 IMS is far from maturity

1.3 SDPs are distinct from IMS but complementary to it

1.4 SOAs are not an integration panacea

1.5 IPTV is a disruptive technology but affects some BSS/OSS systems more than others

1.6 Overall, the BSS/OSS market is static but some sectors are set to grow substantially

1.7 A small number of vendors dominate the market

2 Effective billing is essential for successful convergent services

2.1 Complex back-end infrastructures plague the industry

2.2 Convergence and consolidation are driving sales of telecoms billing systems

2.3 The number of retail billing system sales announced continues to decline slowly

2.4 The wholesale billing systems market remains steady

2.5 Increased vendor consolidation is likely

3 Scalability and auditability are key issues for mediation and data management

3.1 Accurate data is fundamental to a profitable, innovative and competitive telecoms business

3.2 Mediation system sales dropped in 2005

3.3 There will be further consolidation of mediation and data management vendors

4 The revenue assurance and fraud management market is growing strongly

4.1 The revenue assurance and fraud management market is immature but growing

4.2 An Azure revenue assurance survey conducted by Analysys Research shows that revenue loss averages 12.2%

4.3 Globally, the market for revenue assurance and fraud management systems is robust

4.4 Sales activity is less visible in this market than in others

5 Service fulfilment is becoming an end-to-end process accompanied by seamless service assurance

5.1 The next-generation environment necessitates fast and accurate service fulfilment

5.2 Commercial factors are driving this market

5.3 Increasing automation is a key trend in the CRM market

5.4 Operators are consolidating systems and placing much greater emphasis on inventory management

5.5 Demand for CRM and order management is rising, particularly in Africa

5.6 North America dominates the global service provisioning market

5.7 Broadband roll-out is driving the activation market in Europe

5.8 The inventory management market is growing strongly in Central and southern Asia

5.9 Europe dominates the service assurance market but demand is rising in the Pacific Rim and South-East Asia

5.10 Service fulfilment and service assurance are dominated by a handful of big players

Annex A: Methodology

A.1 Data sources

A.2 Methodology for data inclusion and analysis

A.3 Geographical classifications used in the analysis
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Figures and tables

Figure 0.1: Each sector’s share of total BSS/OSS system sales announced, 2003-5

Figure 1.2: Evolution of IMS within UMTS releases

Figure 1.3: IMS layers

Figure 1.4: Example of how IMS and an SDP can fit together

Figure 1.5: Each sector’s share of total BSS/OSS system sales announced, 2003-5

Table 1.1: Total BSS/OSS system sales announced, by sector and region, 2005

Table 1.2: Total new BSS/OSS contracts and contract renewals or extensions announced, by sector, 2005

Table 1.3: Vendors ranked by number of system sales announced, 2005

Table 1.4: BSS/OSS vendors to watch, 2006-7

Figure 2.1: BSS/OSS sectors examined in Chapter 2

Figure 2.2: BSS/OSS timeline, 1997-2006

Figure 2.3: Retail billing system sales announced, by region, 2003-5

Figure 2.4: Wholesale billing system sales announced, by region, 2003-5

Table 2.1: Retail and wholesale billing system sales announced, by vendor, 2005

Figure 3.1: BSS/OSS sectors examined in Chapter 3

Figure 3.2: Mediation system sales announced, by region, 2003-5

Table 3.1: Mediation system sales announced, by vendor, 2005

Figure 4.1: BSS/OSS sectors examined in Chapter 4

Figure 4.2: Revenue assurance and fraud management system sales announced, by region, 2003-5

Table 4.1: Revenue assurance and fraud management system sales announced, by vendor, 2005

Figure 5.1: BSS/OSS sectors examined in Chapter 5

Figure 5.2: CRM and order management system sales announced, by region, 2003-5

Figure 5.3: Service provisioning system sales announced, by region, 2003-5

Figure 5.4: Service activation system sales announced, by region, 2003-5

Figure 5.5: Inventory management system sales announced, by region, 2003-5

Figure 5.6: Service assurance system sales announced, by region, 2003-5

Table 5.1: Service provisioning, service activation and inventory management system sales announced, by vendor, 2005

Table 5.2: CRM, order management and service assurance system sales announced, by vendor, 2005