Indian BPO Industry

• Global outsourcing spending is projected to top $1.2 trillion by the end of 2003.

• Globally, outsourcing spending is increasing by 11 percent per year.

• Two thirds of the outsourcing spend is in large Fortune 500 companies.

• Two-thirds of outsourcing spending is in the US.

• Shrinking margins will force more companies to break with tradition and consider BPO to reduce operating cost.

• A lot of demand is expected to be generated by HR processes especially payroll Management

• In India , ITES-BPO segment registered a growth of 59% to reach Rs. 113bn (US $2.3 billion)

• According to current industry estimates, India commands more than 90% of all offshore outsourcing in IT services

• ITeS contributed 25% to the total IT Software and Service exports from India during FY03

• Captive ITES-BPO players have almost doubled their share in Indian software exports, growing by a phenomenal 90% in last financial year

• ITES-BPO segment is projected to register a growth of 54% to clock revenues of US$ 3.6 billion during FY2003-04

• The ITeS industry is expected to grow to Rs. 810bn in 2008.

Contents

• Introduction         

• Business Process Outsourcing

• BPO Defined

• Processes Outsourced

• Offshore Outsourcing

• Captive Outsourcing

• Global BPO Market

• Current Scenario

• Global Outsourcing Spending

• Emerging Global demands

• Indian BPO Industry

• Current Scenario

• Market Segmentation

• Synergies between ITeS and IT companies

• Indian BPO Companies

• Pricing Models in ITeS

• Getting the right people

• Challenges for BPO Sector in India

• Threats to Indian BPO Market

• Regulations

• Government And Regulatory Issues

• Regulatory Framework for setting up a Call Center

• Anti -Outsourcing Bills

• Certification Issues

• The Road Ahead

• ITeS companies in India

• Industry View