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Indian BPO companies - Focused on Diversification: A report on detailed company profilesProduct Type: Market Research ReportPublished by: ValueNotes Database Pvt. Ltd. Published: January 2005 Product Code: R660-4 Description The ValueNotes Outsourcing Practice brings you the first-ever compilation of detailed profiles of the top 50 third-party business process outsourcing (BPO) vendors in India. These profiles not only give company information like contact information, key people, financial data, infrastructure details, recent news, expansion plans, management, but also an insight into their strategies, competitive positioning, future outlook and much more.
Business process outsourcing is now a mainstream business activity. Rapid growth in outsourcing has resulted in a spurt in the number of providers, many of which do not have the capabilities, financial strength or scalability to service the demands of customers. Barring a few large service providers, there is very little known about the management teams, quality of infrastructure, financial health, services offered and other key parameters. Therefore, global companies looking to outsource some of their functions have to do a lot of homework and due diligence on the vendors. The BPO profiles by ValueNotes aims to help cut down on the time and cost of identifying appropriate partners in India.
These profiles are designed to help:
Some of the companies included in these profiles are ICICI oneSource, WNS, Convergys, 24/7, Eserve, MphasiS, Nipuna, Progeon, Sutherland, Tracmail, Wipro Spectramind and others. In addition to the company profiles, we have analyzed these key players, by services, revenues, revenue per employee, etc. We have also analyzed interesting trends in M&A, differing strategies employed, location preferences, etc to provide our readers with additional insights. Our sample of 50 companies represents roughly 80% of people employed by third-party BPOs in India. Our analysis provides a clear direction as to the strategies (or lack of them) employed by leading Indian BPOs, and interestingly, highlights the confusion that many of them face - especially in choosing between focus and diversification. In fact, the emerging theme from this analysis could appropriately be titled “Focused on Diversification”. The profiles are based on data from a combination of primary contacts with the respective companies as well as secondary research. Table of Contents Introduction Focused on Diversification Call Center BPOs Dominate The Indian Landscape Financial Services Is The Key Customer Segment Generic, Multi-Service BPOs Employ 88% Of Indian BPO Manpower Comparative Analysis (Top Ten In Revenues) Niche Players Are Small But Earn More Per Employee Demographics Of Companies Indicates Explosive Growth Ahead BPOs Move Up-Country The One-Stop Shop Strategy Is The Most Popular Strategy Implementation - (One Stop-Shops) Strategy Implementation - (Niche Focus) A Number Of Medium To Small BPOs Are Currently On A Shaky Ground Four Important Factors Drive The M&A Activity In The BPO Space KPOs Will Emerge As A Leading Driver Company Profiles 24/7 Customer Rated by ‘Fortune’ among the best global startups ADP Wilco ADP’s Indian baby Allsec Technologies Call center looking for diversification options Allserve Systems An old hand - among UK’s fastest growing BPOs Alpha Thought No. 2 in US “medical billing”market Apollo Health Street (AHSL) Healthcare focus for a healthy future Astron Pioneers in Offshoring ATS Services Rare BPO serves Indian domestic market B2K Corp Profiting from Analytics Brigade Corporation Exit of VC investors doesn’t dampen growth ambitions CBay Systems (India) Consolidating their Franchise in healthcare Convergys India The Giant plans to have 20,000 in India Customer First Needs funds for the next jump Cybermedia Services Small, niche player in Content & Publishing Daksh eServices Entering the Big league Datamatics Technologies Non-voice player moves up the knowledge chain eFunds Aggressively exploring opportunities in India Epicenter Focused on Collections Eserve International Almost a Citigroup captive evalueserve Marching ahead in Knowledge Services EXL Service The first Indian BPO to list on NASDAQ Global CMS On An Expansion Spree Global Vantedge India Collecting Dues, all the Way HCL Technologies BPO Services Leveraging on IT services success Healthscribe India Ownership troubles sorted out Hexaware Technologies Losing focus…? Hinduja TMT Leveraging domain knowledge ICICI OneSource Inorganic growth strategy iGate Global Solutions Another aggressive acquirer Infowavz Eyeing the credit card segment Intelenet Global Services Barclays jumps in Motif India Infotech Focus on the US market MphasiS BPO (MsourcE) Architecting value through technology NIIT Smartserve Ltd Leveraging the parent’s strengths Nipuna Another IT services baby OfficeTiger 1 In rapid growth mode Perot Systems Business Process Solutions Serious about Health Progeon Limited Focused and Predictable R.T. Outsourcing Services Niche player in eCRM SITEL India Focused on CRM SlashSupport Tech support to techies Spanco Telesystems & Solutions Call center & Telecom help Sutherland Global Services Blended delivery model - near shore & off shore TechBooks Driven by Content and Publishing TWS Holdings Looking for a strategic buyer Ugam Solutions Powered by Research vCustomer Marching strategy Wipro Spectramind 13,000 NOT OUT!! WNS Global Services The largest BPO company in India Zenta Explosive growth in 2004 About ValueNotes Custom Research Services Research Publications |
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