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Market Analysis - Global Outsourcing Services

Product Type: Market Research Report
Published by: Synergyst
Published: March 2006
Product Code: R739-17
Description
Outsourcing, or placing internal operations in the hands of an external provider, has been around for decades. Although it has gone in and out of fashion over the years, outsourcing has reached a new level of popularity. As a result, the outsourcing industry is evolving rapidly in terms of the types of services outsourced, how and where these services are provided, and the characteristics of companies that are taking advantage of outsourcing.

Global outsourcing is a $550 billion industry, and yet the top five players do not even command about 20% market share. The global outsourcing industry is expected to face sweeping consolidation in the next two years, mainly driven by low-cost global competition and broken business models. With globalization expected to hit virtually all large corporate IT departments within the next year, top consultants and analysts expect that by 2006, eight out of ten CIOs will have direct orders to move offshore at least part of the technology services they provide to their businesses.

Offshore outsourcing has managed to become a trend in shaping domestic politics, international trade, and business processes, and the process is fast becoming mainstream in the retail, banking, financial services, insurance, and telecom industries. Offshoring began with overseas manufacturing and, with the help of the Internet, has spread to core business services outsourcing as well. Due to the Internet and low-cost infrastructure like Voice over Internet Protocol (VoIP), the trend of offshoring has reached back-office and customer-facing services with implications for literally millions of highly qualified jobs. Companies are now more prone than ever to move work offshore, and the number of multi-million dollar offshoring contracts increases daily.

Synergyst’s Market Analysis on Global Outsourcing Services focuses on this highly lucrative industry and analyzes the industry in-depth. The report focuses on the key trends of this industry, the barriers and challenges faced, the regulatory environment affecting the industry, growth drivers, the pricing models, sales cycle, and much more. The report also analyzes the major outsourcing hubs which have emerged in today’s date, and the leading players which are responsible for moving the industry to the forefront of the technological revolution taking place at a rapid pace today.

Synergyst’s Market Analysis - Global Outsourcing Services is a comprehensive intelligence information guide to help one understand how this industry functions and what is driving the evolution of outsourcing in today’s business world.
Table of Contents

I. Executive Summary

II. Introduction to Global Outsourcing

a. Industry Snapshot

b. Key Trends

i. Europe - The New Outsourcing Hub

ii. Emerging New Markets

iii. Convergence of Business Functions

iv. Adoption of Offshore Services

v. Increase in Public Sector Outsourcing

c. Key Growth Drivers

i. Benefits in Cost Savings

ii. Contract Value on the Rise

iii. Changing Industrial Trends - Manufacturers Outsourcing Services

iv. Increased Competition due to Offshoring

v. Entry of Capitalized Players

vi. Increased Socio-Economic Benefits

vii. Global IT Services Providers & ISV Competition

d. Barriers & Challenges

i. Opposition to Outsourcing

ii. Rising OECD Concerns

iii. Challenges in Driving Innovation

iv. Management Practices

v. Positive Cash Flow

e. Pricing Models

f. Sales Cycle

g. Vendor Growth Trajectory

III. Major Outsourcing Industries

a. Financial Services Industry

b. Pharmaceutical & Biotech Industry

c. IT Industry (Including Call Centers)

d. Manufacturing Industry

e. Media & Entertainment Industry

IV. Major Outsourcing Hubs

a. Australia

b. Brazil

c. Canada

d. China

e. India

f. Ireland

g. Mexico

h. New Zealand

i. Philippines

j. Poland

k. South Africa

V. Leading Players

a. Accenture Ltd

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

b. Computer Sciences Corporation

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

c. Convergys Corporation

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

d. Delphi Corporation

i. Overview

ii. Outsourcing Services

iii. Strategies

e. Electronic Data Systems Corporation

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

f. GE

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

g. General Motors

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

h. GlaxoSmithKline

i. Overview

ii. Major Deals

iii. Strategies

i. Infosys Technologies

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

j. International Business Machines (IBM) Corp

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

k. Pfizer

i. Overview

ii. Outsourcing Services

iii. Major Deals

iv. Strategies

VI. Market Forecast

VII. Glossary




LIST OF FIGURES




Figure 1: Most Commonly Outsourced Activities

Figure 2: Various Steps Involved in a Typical Outsourcing Process

Figure 3: Growth Trajectory Phases of Vendor

Figure 4: IT Outsourcing Revenues - By Region (2004)

Figure 5: Number of Seats (Call centers)

Figure 6: Outsourcing in Canadian Market

Figure 7: Number of Seats (Call Centers)

Figure 8: Number of Seats (Call Centers)

Figure 9: Origin of IT Jobs sent to Poland Based Offshore Subsidiary (%)

Figure 10: Origin of IT Jobs sent to Poland Based Outsourcers (%)




LIST OF TABLES




Table 1: Comparative Labor Rate by Country

Table 2: Job Loss in US Manufacturing Industry - By Sector (1998-2003)

Table 3: Outsourcing in Canadian Market

Table 4: Facts about China Outsourcing

Table 5: Some International Companies in South Africa
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