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CallCenterDemo: Witness Lengthens Work Force Optimization Lead with New Release of Impact360 (Show Update)Product Type: Market Research ReportPublished by: Current Analysis Inc. Published: May 2006 Product Code: R759-3063 Description Witness Systems announced a second version of its work force optimization suite, Impact 360, with additional synergistic cross-suite functionality. Leading the WFO suite market means Witness must do the bulk of the market educating and growing.Table of Contents Event Summary- Description of an announcement made at recent trade show or conference. Useful as a follow-up to the event, or if you missed the show and want a synopsis of key industry announcements and what impacts will be made, if any. Analytical Summary - Summation of the Current Analysis perspective on the announcement, its importance to the associated company or companies, and its significance to the market segment as a whole. Current Perspective - Expanded analysis includes: rationale for the analyst position on the event, what it means for the competitive landscape in the market, major positive or negative implications for the companies involved, and relevant background information and data. Competitive Positives - Examines the opportunities presented to the company or companies as a result of the event. Will the announcement increase market share, improve product quality or brand reputation, enhance promotional effectiveness, improve production capacity, etc.? Competitive Concerns - Examines any potentially negative issues for the company or companies that are raised as a result of the event. |
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