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Interop: Avaya Expands its Hosted and Managed Service Contact Center Offerings (Show Update)Product Type: Market Research ReportPublished by: Current Analysis Inc. Published: May 2006 Product Code: R759-3569 Description Avaya substantially expanded its hosted and managed contact center services offerings to provide greater customer choice. It must tread carefully to avoid cannibalizing its CPE sales or competing with its service provider customers.Table of Contents Event Summary- Description of an announcement made at recent trade show or conference. Useful as a follow-up to the event, or if you missed the show and want a synopsis of key industry announcements and what impacts will be made, if any. Analytical Summary - Summation of the Current Analysis perspective on the announcement, its importance to the associated company or companies, and its significance to the market segment as a whole. Current Perspective - Expanded analysis includes: rationale for the analyst position on the event, what it means for the competitive landscape in the market, major positive or negative implications for the companies involved, and relevant background information and data. Competitive Positives - Examines the opportunities presented to the company or companies as a result of the event. Will the announcement increase market share, improve product quality or brand reputation, enhance promotional effectiveness, improve production capacity, etc.? Competitive Concerns - Examines any potentially negative issues for the company or companies that are raised as a result of the event. |
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