Product Type: Market Research Report
Published by: Current Analysis Inc.
Published: January 2007
Product Code: R759-4446Description Avaya launches an all-in-one contact center suite targeting small and mid-size businesses in Europe. While Customer Interaction Express 1.0 is not fully-competitive with competitors' SMB suites, the Avaya name will get it on most short lists.
Table of Contents - Event Summary
- Description of an announcement made at recent trade show or conference. Useful as a follow
- up to the event, or if you missed the show and want a synopsis of key industry announcements and what impacts will be made, if any.
- Analytical Summary
- Summation of the Current Analysis perspective on the announcement, its importance to the associated company or companies, and its significance to the market segment as a whole.
- Current Perspective
- Expanded analysis includes: rationale for the analyst position on the event, what it means for the competitive landscape in the market, major positive or negative implications for the companies involved, and relevant background information and data.
- Competitive Positives
- Examines the opportunities presented to the company or companies as a result of the event. Will the announcement increase market share, improve product quality or brand reputation, enhance promotional effectiveness, improve production capacity, etc.?
- Competitive Concerns
- Examines any potentially negative Issues for the company or companies that are raised as a result of the event.
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