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Bundling: Service Provider Strategies to Capture the Consumer

Product Type: Market Research Report
Published by: In-Stat
Published: September 2002
Product Code: R97-1061
Description
The RBOCs have announced major new services bundling programs for residential consumers in 2002. This report identifies the benefits to consumers and service providers of bundling. A survey of 961 US households was conducted to determine consumer interests in different types of services bundles. The latest bundled offerings and strategies of the RBOCs, cable MSOs, and IXCs are examined. These include bundles of local phone, long distance, wireless, Internet, and television services. The report concludes with estimated market shares for the various service provider groups of the US services bundling market in 2002, and a five-year forecast of US bundled services revenues.
Table of Contents
Executive Summary
Methodology
Introduction
Bundling Definition
Benefits of Bundling
Consumer Survey
Service Provider Profiles
RBOCs
BellSouth
Qwest
SBC
Verizon
Cable MSOs
Cox Communications
AT&T Broadband
IXCs
AT&T
MCI (WorldCom)
Sprint
US Bundling Revenues Forecast
Conclusion


List of Tables
Table 1. BellSouth "Answers" Example of Bundled Pricing (local voice for Georgia)
Table 2. Verizon "Veriations All" Example of Bundled Pricing (local voice for downstate New York, including New York City)
Table 3. Cox Communications "Digital Suite" Bundled Pricing (monthly prices) 2
Table 4. Forecast of US Bundled Services Revenues for Residential Consumers: 2002 - 2006 (US$ B) (includes bundles of two or more of local phone, long distance, wireless, and Internet services)


List of Figures
Figure 1. US Residential Consumers' Interest in Bundle of Local Phone, Long Distance (L-D), and Internet Services from a Single Service Provider
Figure 2. Service Provider for Local Phone Service Used by Residential Consumers in Survey
Figure 3. Residential Consumers Who Use Local Phone or Long Distance Service Provider (S.P.) as Internet Service Provider (ISP)
Figure 4. Percent of Residential Consumers Who Purchase Internet Service from Local Phone Service Provider for Local Telephone Company vs. Cable Company as Local Phone Service Provider
Figure 5. Primary Reason Consumers Purchase Internet Service and Local Phone or Long Distance from the Same Service Provider
Figure 6. One Bill as Primary Reason for Purchasing Internet Service and Local Phone or Long Distance from the Same Service Provider, by Annual Income of Household
Figure 7. Residential Consumers Purchasing Internet Service from Local Phone or Long Distance (L-D) Service Provider Within the Next Two Years
Figure 8. Residential Consumers Likely to Purchase Long Distance from Local Phone Service Provider if Charged on a Single Bill
Figure 9. Interest in Bundle of Local Phone, Long Distance, and Internet Services from a Single Service Provider (assuming single bill and discounted pricing)
Figure 10. Interest in Bundle of Local Phone/Long Distance/Internet Services, by Age Group
Figure 11. Interest in Bundle of Local Phone/Long Distance/Internet Services, by Annual Household Income
Figure 12. Interest in Bundle of Local Phone/Long Distance/Internet Services, by Area
Figure 13. Verizon's Estimate of Percentage Shares of Each Type of Bundle under the Veriations program
Figure 14. 2002 Market Shares of US Bundled Services Revenues for Residential Consumers (includes bundles of two or more of local phone, long distance, wireless, and Internet services)
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