The Internet Generation: Internet Infrastructure Trends in the Enterprise Market (1,000+ Employees)

Enterprise websites continue to become more sophisticated. Although the vast majority of websites in this market remained primarily informational in 2001, many decision-makers expected their firm to add customer service or personalization features this year. Integration with back-end systems is also expected to increase among enterprise sites, particularly with industry-specific systems and CRM systems.

Though survey results showed an increase in the outsourcing of website functions in 2001 over 2000 levels, increases are not expected to continue this year. Enterprises appear to be holding off on increasing their use of outsourcing providers for website infrastructure, likely a result of the persisting uncertainty in the economy. Those enterprises that did outsource website functionality in 2001 most often turned to ISPs or web service providers. Web outsourcing is likely to grow moving forward, as the value proposition and cost-benefit that outside providers offer should continue to attract enterprise firms.

Table of Contents

• Executive Summary
  
  
  


• Methodology
  
  
  
  
  
  • Forecasting
    Techniques
    
    
  
  
  • Definitions
    
    
    
  
  
  • Structured
    Research Sources
    
    
    
    
    
    
    
    • Internet,
      2001
      
      
    
    
    • Vertical
      Representation: Internet, 2001
      
      
    
    
    • Title
      of Respondent: Internet, 2001
      
      
    
    
    
    
    
    
  
  
  • Change in Scope
    of Demographics
    
    
  
  
  
  


• Enterprise Market
  Demographics
  
  
  
  
  
  • Number of Firms
    
    
    
  
  
  
  


• Focus of Company
  Website
  
  
  
  
  
  
  
  • Main Focus
    of Company Website by Size of Business
    
    
  
  
  
  
  
  


• Website Capabilities
  
  
  
  
  
  
  • Resources Offered
    to Visitors Online
    
    
    
    
    
    • Resources
      Offered to Visitors Online by Size of Business
      
      
    
    
    
    
  
  
  • Integration
    with Back-End Business Systems
    
    
    
    
    
    • Integration
      with Back-End Business Systems by Size
      
      
    
    
    
    
  
  
  
  


• Outsourcing of
  Web Infrastructure
  
  
  
  
  
  • Outsourced
    Website Functions
    
    
    
    
    
    • Outsourced
      Website Functions Continued
      
      
    
    
    • Outsourced
      Website Functions by Size of Business
      
      
    
    
    
    
  
  
  • Reasons for
    Outsourcing Website Functions
    
    
    
    
    
    • Reasons
      for Outsourcing Website Functions by Size
      
      
    
    
    
    
  
  
  • Selecting Web
    Outsourcing Providers
    
    
    
    
    
    • Most Influential
      Factor in Selecting Web Outsourcing Providers by Size of Business
      
      
      
    
    
    
    
  
  
  
  


• Outsourcing Providers
  
  
  
  
  
  
  • Use of Outsourcing
    Providers
    
    
  
  
  • Internet Service
    Providers
    
    
  
  
  • Telcos
    
    
  
  
  • Web Service
    Providers
    
    
  
  
  
  


• Determining E-business
  
  
  
  
  
  
  • Determining
    E-business Strategies
    
    
    
    
    
    • Key Decision-Maker
      in Determining E-business Strategies by Size of Business
      
      
    
    
    
    
  
  
  • Determining
    E-business Investments
    
    
    
    
    
    • Key Decision-Maker
      in Determining E-business Investments by Size of Business
      
      
    
    
    
    
  
  
  
  


• Conclusion

List of Tables

• Table 1. Area of
  Responsibility - Enterprise Decision-Makers, 2001
  
  


• Table 2. Number
  of Firms - Enterprise, 2001-2006
  
  


• Table 3. Main Focus
  of Company Website by Size of Business - Enterprise, 2001
  
  


• Table 4. Resources
  Offered to Visitors Online by Size - Enterprise, 2001-2002
  
  


• Table 5. Integration
  With Back-End Systems - Enterprise, 2001-2002
  
  


• Table 6. Outsourced
  Website Functions By Size - Enterprise, 2001-2002
  
  


• Table 7. Reasons
  for Outsourcing Website Functions by Size - Enterprise, 2001
  
  


• Table 8. Most Influential
  Factor in Choosing Outsourcing Provider by Size - Enterprise, 2001
  
  


• Table 9. Percent
  of Firms Using Provider For Outside Services - Enterprise, 2001
  
  


• Table 10. Key Decision-Maker
  in Deciding E-business Strategies by Size - Enterprise, 2001
  
  


• Table 11. Decision-Maker
  in Determining E-business Investments by Size - Enterprise, 2001

List of Figures

• Figure 1. Main
  Focus of Company Website - Enterprise, 2001
  
  


• Figure 2. Sample
  Demographics: Vertical Representation - Enterprise, 2001
  
  


• Figure 3. Sample
  Demographics: Title of Respondent - Enterprise, 2001
  
  


• Figure 4. Main
  Focus of Company Website - Enterprise, 2001
  
  


• Figure 5. Resources
  Offered to Visitors Online - Enterprise, 2001-2002
  
  


• Figure 6. Integration
  With Back-End Business Systems - Enterprise, 2001-2002
  
  


• Figure 7. Outsourced
  Website Functions - Enterprise, 2001-2002
  
  


• Figure 8. Outsourced
  Website Functions Continued - Enterprise, 2001-2002
  
  


• Figure 9. Reason
  for Outsourcing Website Functions - Enterprise, 2001
  
  


• Figure 10. Most
  Influential Factor in Selecting Web Outsourcing Providers -Enterprise,
  2001
  
  


• Figure 11. Percent
  of Firms Using ISPs For Outside Services - Enterprise, 2001
  
  


• Figure 12. Percent
  of Firms Using Telcos For Outside Services - Enterprise, 2001
  
  


• Figure 13. Percent
  of Firms Using Web Services For Outside Services - Enterprise, 2001
  
  
  


• Figure 14. Key
  Decision-Maker in Determining E-business Strategies - Enterprise, 2001
  
  
  


• Figure 15. Key
  Decision-Maker in Determining E-business Investments - Enterprise, 2001