All Access: Internet Access in the Small Business Market (5 to 99 Employees):

All Access: Internet Access in the Small Business Market (5 to 99 Employees)

Product Type: Market Research Report
Published by: In-Stat
Published: November 2002
Product Code: R97-1091

Description

This report provides the results of an Internet-specific study conducted at the end of last year. The end-user data shows the primary types of Internet access used in 2001 by location, as well as the percentage of Internet-accessing employees by location. The survey results also provide information on both employee and corporate-wide or strategic uses of the Internet.

Small business decision-makers are focused on provisioning a greater number of employees with Internet access, with broadband access being provisioned more often. The shift toward broadband from dial-up access continues to be a force in this market. DSL access appears to be the type of Internet access preferred by small business decision-makers, particularly in main, branch, and home office locations.

Use of the Internet by employees and by small businesses on a company-wide level continues to increase. Nearly all small business employees use the Internet for e-mail and research. More interesting, though, is the significant number of employees using the Internet for more sophisticated communications functions, such as online collaboration, instant messaging, and Web conferencing. At the firm level, substantial numbers of small businesses used the Internet for procurement and customer service in 2001. Increased use of the Internet for strategic functions is expected moving forward, with small businesses showing particular interest in use for voice-over IP.

Table of Contents

Executive Summary

Methodology
- Forecasting
  Techniques
- Definitions
- Structured
  Research Sources
  - Internet,
    2001
  - Vertical
    Representation, Internet 2001
  - Title of
    Respondent, Internet 2001
- Change in Scope
  of Demographics

Small Business
Demographics
- Number of Firms
- Number of Employees
- Work Environments
- Number of Internet-accessing
  Employees

Internet Access
by Work Environment
- Internet Access
  Across Locations
- Primary Type
  of Internet Access in the Main Office
  - Primary
    Type of Internet Access in the Main Office by Size
- Primary Type
  of Internet Access in the Branch Office
  - Primary
    Type of Internet Access in the Branch Office by Size
- Primary Type
  of Internet Access in the Home Office
  - Primary
    Type of Internet Access in the Home Office by Size
- Primary Type
  of Internet Access in Non-Office or External Locations
  - Primary
    Type of Internet Access in Non-Office or External Locations
    by Size
- Primary Type
  of Internet Access in the Mobile Office
  - Primary
    Type of Internet Access in the Mobile Office by Size

Internet Usage
- How Employees
  Use the Internet at Work
  - How Employees
    Use the Internet at Work by Size of Business
- Strategic or
  Corporate-Wide Usage of the Internet
  - Company
    Use of the Internet by Size of Business

Conclusions

List of Tables

Table 1. Number
of Firms - Small Business, 2001-2006

Table 2. Number
of Employees - Small Business, 2001-2006

Table 3. Number
of Employees Accessing the Internet - Small Business, 2001-2006

Table 4. Primary
Type of Internet Access by Size: Main Office - Small Business, 2001-2002

Table 5. Primary
Type of Internet Access by Size: Branch Office - Small Business, 2001-2002

Table 6. Primary
Type of Internet Access by Size: Home Office - Small Business, 2001-2002

Table 7. Primary
Type of Internet Access by Size: Non-Office - Small Business, 2001-2002

Table 8. Primary
Type of Internet Access by Size: Mobile Office - Small Business, 2001-2002

Table 9. How Employees
Use the Internet at Work by Size - Small Business, 2001

Table 10. Strategic
or Corporate-Wide Usage of the Internet by Size - Small Business, 2001-2002

List of Figures

Figure 1. Internet-Accessing
Employees by Location - Small Business, 2001

Figure 2. Sample
Demographics: Vertical Representation - Small Business, 2001

Figure 3. Sample
Demographics: Title of Respondent - Small Business, 2001

Figure 4. Employment
by Primary Location (% of Employees) - Small Businesses, 2001

Figure 5. Internet-Accessing
Employees by Location - Small Business, 2001

Figure 6. Primary
Type of Internet Access: Main Office - Small Business, 2001

Figure 7. Primary
Type of Internet Access: Branch Office - Small Business, 2001

Figure 8. Primary
Type of Internet Access: Home Office - Small Business, 2001

Figure 9. Primary
Type of Internet Access: Non-Office Locations - Small Business, 2001

Figure 10. Primary
Type of Internet Access: Mobile Office - Small Business, 2001

Figure 11. How
Employees Use the Internet at Work - Small Business, 2001

Figure 12. Strategic
or Corporate-Wide Usage of the Internet - Small Business, 2001

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