Value-add?: Demand for Managed Services in the US Business Market

Value-add?: Demand for Managed Services in the US Business Market - Part Two: Middle Market (100 to 999 Employees)

Product Type: Market Research Report
Published by: In-Stat
Published: December 2002
Product Code: R97-1157

Description

The third of a series of four studies on Business Broadband, this report examines the issues and demand associated with the businesses' interest and usage of managed services, such as managed security services and remote access services in the middle market. Research on preferred providers, problems solved and pricing strategies is included and discussed.

As the broadband market continues to mature, the need to increase revenue and margin grows. The ability to offer compelling add-on services, such as the managed services explored in this research, will be critical to the future of many providers today and will certainly shape the telecom landscape in the years to come.

Table of Contents

Table of Contents

Executive Summary

Methodology
- Forecasting
  Techniques
- Definitions
- Structured
  Research Sources
  - BBS4: Managed
    & LAN-delivered Services, 2002
    - Type
      of Locations Supported
- Change in Scope
  of Demographics

Middle Market Demographics
- Number of Firms
- Number of Employees
- Work Environments
- Remote Branch
  Offices
- Remote &
  Mobile Workers

Telecom Priorities
- Perceptions
  of Operating Performance
- Telecom-related
  Priorities

Managed Services
- Managed Services
  Usage by Type
  - Managed
    Services Usage by Size of Business
- Problems Solved
  and Providers Preferred
  - Managed
    Network Services
  - Remote
    Access Services
  - Managed
    Security Services
  - Metro-area
    Network Services
  - Application
    or Infrastructure Hosting

Providers
- Perceptions
  of Providers
  - Incumbent
    Local Exchange Carriers
  - Inter-exchange
    or Long Distance Carriers
  - Competitive
    Local Exchange Carriers
  - Cable Multi-service
    Organizations

Payment
- Current Payment
  Plans
- Preferred Payment
  Plans
- Pricing

Conclusion

List of Tables

Table 1. Number
of Firms - Middle Market, 2002-2006

Table 2. Number
of Employees - Middle Market, 2002-2006

Table 3. Employment
by Primary Location - Middle Market, 2002-2006

Table 4. Remote
Branch Offices - Middle Market, 2002-2006

Table 5. Number
of Remote & Mobile Workers - Middle Market, 2002-2006

Table 6. Important
Telecom-related Priorities in Decision-makers' Area of Responsibility
by Size of Business - Middle Market, 2002

Table 7. Types
of Managed Services In Use by Size of Business - Middle Market, 2002

Table 8. Types
of Managed Services Planning to Use by Size of Business - Middle Market,
2002

Table 9. Types
of Managed Services Would Consider Using by Size of Business - Middle
Market, 2002

Table 10. Managed
Network Services: Priorities Currently/Could Address - Middle Market,
2002

Table 11. Managed
Network Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Middle Market, 2002

Table 12. Remote
Access Services: Priorities Currently/Could Address - Middle Market,
2002

Table 13. Remote
Access Services: Types of Providers Currently In Use/Would Plan to Use
or Consider Using - Middle Market, 2002

Table 14. Managed
Security Services: Priorities Currently/Could Address - Middle Market,
2002

Table 15. Managed
Security Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Middle Market, 2002

Table 16. Metro-area
Network Services: Priorities Currently/Could Address - Middle Market,
2002

Table 17. Metro-area
Network Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Middle Market, 2002

Table 18. Application
or Infrastructure Hosting: Priorities Currently/Could Address - Middle
Market, 2002

Table 19. Application
or Infrastructure Hosting: Types of Providers Currently In Use/Would
Plan to Use or Consider Using - Middle Market, 2002

Table 20. Current
Payment Plans for Managed Services - Middle Market, 2002

Table 21. Preferred
Payment Plans for Managed Services - Middle Market, 2002

List of Figures

Figure 1. Types
of Managed Services Used/Planning to Use/Would Consider Using - Middle
Market, 2002

Figure 2. Type
of Locations in Decision-makers' Area of Responsibility - Middle Market,
2002

Figure 3. Employment
by Primary Location - Middle Market, 2002

Figure 4. Expected
Operating/Financial Performance in 2003 - Middle Market, 2002

Figure 5. Important

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.