Value-add?: Demand for Managed Services in the US Business Market

Value-add?: Demand for Managed Services in the US Business Market - Part Three: Developed Small Businesses (50 to 99 Employees)

Product Type: Market Research Report
Published by: In-Stat
Published: December 2002
Product Code: R97-1158

Description

The third of a series of four studies on Business Broadband, this report examines the issues and demand associated with the businesses' interest and usage of managed broadband services, such as managed security services and remote access services in the small business market. Research on preferred providers, problems solved, and pricing strategies is included and discussed.

As the broadband market continues to mature, the need to increase revenue and margin grows. The ability to offer compelling add-on services, such as the managed services explored in this research, will be critical to the future of many providers today and will certainly shape the telecom landscape in the years to come.

Table of Contents

Table of Contents

Executive Summary

Methodology
- Forecasting
  Techniques
- Definitions
- Structured
  Research Sources
  - BBS4: Managed
    & LAN-delivered Services, 2002
    - Type
      of Locations Supported
- Change in Scope
  of Demographics

Small Business
Demographics
- Number of Firms
- Number of Employees
- Work Environments
  - Employment
    by Primary Location, 2002-2006
- Remote Branch
  Offices
- Remote &
  Mobile Workers

Telecom Priorities
- Perceptions
  of Operating Performance
- Telecom-related
  Priorities

Managed Services
- Managed Services
  Usage by Type
- Problems Solved
  and Providers Preferred
- Managed Network
  Services
  - Remote
    Access Services
  - Managed
    Security Services
  - Metro-area
    Network Services
  - Application
    or Infrastructure Hosting

Providers
- Perceptions
  of Providers
  - Incumbent
    Local Exchange Carriers
  - Inter-exchange
    or Long Distance Carriers
  - Competitive
    Local Exchange Carriers
  - Cable Multi-service
    Organizations

Payment
- Current Payment
  Plans
- Preferred Payment
  Plans
- Pricing

Conclusion

List of Tables

Table 1. Number
of Firms - Small Business, 2002-2006

Table 2. Number
of Employees - Small Business, 2002-2006

Table 3. Employment
by Primary Location - Small Business, 2002-2006

Table 4. Remote
Branch Offices - Small Business, 2001-2006

Table 5. Number
of Remote & Mobile Workers - Small Business, 2001-2006

Table 6. Important
Telecom-related Priorities in Decision-makers' Area of Responsibility
- Developed Small Business, 2002

Table 7. Managed
Network Services: Priorities Currently/Could Address - Developed Small
Business, 2002

Table 8. Managed
Network Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Developed Small Business, 2002

Table 9. Remote
Access Services: Priorities Currently/Could Address - Developed Small
Business, 2002

Table 10. Remote
Access Services: Types of Providers Currently In Use/Would Plan to Use
or Consider Using - Small Businesses, 2002

Table 11. Managed
Security Services: Priorities Currently/Could Address - Developed Small
Business, 2002

Table 12. Managed
Security Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Developed Small Business, 2002

Table 13. Metro-area
Network Services: Priorities Currently/Could Address - Developed Small
Business, 2002

Table 14. Metro-area
Network Services: Types of Providers Currently In Use/Would Plan to
Use or Consider Using - Small Businesses, 2002

Table 15. Application
or Infrastructure Hosting: Priorities Currently/Could Address - Developed
Small Business, 2002

Table 16. Application
or Infrastructure Hosting: Types of Providers Currently In Use/Would
Plan to Use or Consider Using - Developed Small Business, 2002

Table 17. Current
Payment Plans for Managed Services - Developed Small Business, 2002

Table 18. Preferred
Payment Plans for Managed Services - Developed Small Business, 2002

List of Figures

Figure 1. Types
of Managed Services In Use/Planning to Use/Would Consider Using - Developed
Small Business, 2002

Figure 2. Type
of Locations in Decision-makers' Area of Responsibility - Developed
Small Business, 2002

Figure 3. Employment
by Primary Location - Small Business, 2002

Figure 4. Expected
Operating/Financial Performance in 2003 - Developed Small Business,
2002

Figure 5. Important
Telecom-related Priorities in Decision-makers' Area of Responsibility
- Developed Small Business, 2002

Figure 6. Types
of Managed Services In Use/Planning to Use/Would Consider Using - Developed
Small Business, 2002

Figure 7. Decision-makers'
Perceptions of ILECs - Developed Small Business, 2002

Figure 8. Decision-makers'
Perceptions of IXCs -

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