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Public WLAN/Hotspot Adoption in the Business Environment

Product Type: Market Research Report
Published by: In-Stat
Published: August 2004
Product Code: R97-1728
Description
Any way you look at it, interest in wireless hotspots is growing. Based on a survey of more than 1,000 respondents, this study provides information about: wireless LAN adoption at home and work, current usage of hotspots for business and personal reasons, locations where hotspots are used and where people would like to use the services, applications used/planned, service providers used/ planning to use, devices used/planning to use to access hotspot services, frequency of use, preferred pricing options, WWAN usage, demand for hotspot services versus wireless WAN services, the affect that hotspot usage has had and is anticipated to have on WWAN usage, and demand for bundled billing. This study also provides information regarding barriers to adoption. This study is based on a survey of In-Stat/MDR's Wireless Panel.
Table of Contents
Executive Summary



Introduction



About the Panel



Methodology

Enterprise Wireless LAN Definition

Hotspot/Public WLAN Definition

Familiarity With WLAN Technology is Increasing

Residential Adoption is On the Rise

Business Deployment is Also Accelerating

Despite the Press, Hotspot Usage Is Still Rather Low

Respondents Envision Multiple Uses for Public WLAN Services

Companies Are Generally Accepting of Employee Public WLAN Usage

"Hot" Hotspot Locations

Hotspot Applications

Laptops Are Favored Devices for Hotspot Access

Service Providers Shifting?

Respondents Prefer to Purchase Services From Traditional Providers

Usage Patterns Vary Greatly

Flexible Pricing Plans are Requested

Willingness to Pay

Budgeting for Remote Access

Penetration of SMS Remains Relatively Low

The WWAN Market is Still Modest, As Well

Wireless Hotspot Usage Has Not Hindered the WWAN Market

Bundled Billing is Viewed Positively

The WLAN Security "Hype" is Spilling Over to WWAN Services

"Lack of Need" Remains a Key Barrier to Adoption



Conclusions




List of Tables



Table 1. Service Providers Shifting?



List of Figures



Figure 1. Familiarity With WLAN Technology is Increasing

Figure 2. Residential Adoption is On the Rise

Figure 3. Business Deployment is also Accelerating

Figure 4. Despite the Press, Hotspot Usage is Still Rather Low

Figure 5. Respondents Envision Multiple Uses for Public WLAN Services

Figure 6. Companies Are Generally Accepting of Employee Public WLAN Usage

Figure 7. "Hot" Hotspot Locations

Figure 8. Hotspot Applications

Figure 9. Laptops Are Favored Devices for Hotspot Access

Figure 10. Respondents Prefer to Purchase Services from Traditional Providers

Figure 11. Usage Patterns Vary Greatly

Figure 12. Flexible Pricing Plans are Requested

Figure 13. Willingness to Pay

Figure 14. Budgeting for Remote Access

Figure 15. There is Demand for Both Public WLAN and WWAN Services

Figure 16. Penetration of SMS Remains Relatively Low

Figure 17. The WWAN Market Is Still Modest, As Well

Figure 18. Wireless Hotspot Usage Has Not Hindered the WWAN Market

Figure 19. Bundled Billing is Viewed Positively

Figure 20. The WLAN Security "Hype" is Spilling Over to WWAN Services…

Figure 21. "Lack of Need" Remains a Key Barrier to Adoption

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