Product Type: Market Research Report
Published by: In-Stat
Published: February 2006
Product Code: R97-2234Description Based on an October 2005 survey of decision-makers at 627 U.S. businesses of diverse size, this multi-client study explores use of wireless services within the business environment and the processes organizations use for deciding to select and retain wireless service providers. The study examines per-company and per-employee average wireless spending, including breakdowns for equipment versus services. It examines wireless service provider contracting processes, enterprise wireless contracts, and trends in liability for employee bill payment. Additionally, it identifies primary and secondary wireless providers used and satisfaction and intent to churn by provider, indicating which gained or lost ground over the past year. Finally, the study examines enterprise demand for wireless data services as well as wireless access device choices and selection processes. Where relevant, data is segmented by enterprise customer size (1-4, 5-99, 100-999 & 1,000+ employees) and vertical market, and, where available and relevant, 2005 data is compared with 2004 data, highlighting year-to-year trends.
Table of Contents
- Executive Summary
- Introduction
- Methodology
- Employee Wireless
Usage
- Wireless Spending
- Wireless Billing
- Preferred Providers
- Primary Providers
- Secondary Providers
- Service Provider
Selection Attributes
- Service Level
Agreements (SLAs)
- Preferred Provider
Selection Process
- Demand for
Integrated Services
- Service Provider
Performance
- Satisfaction
with Primary Providers
- Intent to Churn
- Wireless Data
Services and Applications
- Wireless Applications
- Wireless Application
Development and Hosting
- Wireless Access
Devices
- Conclusion
List
of Tables
- Table 1. Bill Reimbursement
- Table 2. Reasons
for Shifting Liability from the Organization to the Individual
- Table 3. Reasons
for Shifting Liability from Individual to Organization
- Table 4. Decision-Makers,
by Company Size
- Table 5. Benefits
of Integrated Solutions
- Table 6. Overlapping
Usage of Wireline and Wireless Service Providers
- Table 7. Performance
Measures for Wireless Services and Devices
- Table 8. Wireless
Application Development
- Table 9. Wireless
Application Hosting and Management
- Table 10. Decision-Making
Process for Wireless Access Devices
List
of Figures
- Figure 1. Respondents’
Job Titles
- Figure 2. Respondents’
Vertical Markets
- Figure 3. Percentage
of Employees using Wireless Service (2005 vs. 2004), by Company Size
- Figure 4. Wireless
Service and Equipment Spending, by Company Size (2005 vs. 2004)
- Figure 5. Average
2005 Wireless Budgets, by Company Size (Equipment vs. Services)
- Figure 6. Average
2005 Wireless Service Budgets (Voice vs. Data)
- Figure 7. Average
Wireless Bills, Per Employee, by Company Size (2004 vs. 2005)
- Figure 8. Bill
Payment Methods by Company Size
- Figure 9. Shifting
Liability
- Figure 10. Primary
Providers
- Figure 11. Secondary
Providers
- Figure 12. Service
Provider Selection Attributes
- Figure 13. Important
SLA Attributes
- Figure 14. Integrated
Services of Interest
- Figure 15. Satisfaction
with Primary Provider
- Figure 16. Intent
to Churn
- Figure 17. Wireless
Data Implementation by Company Size
- Figure 18. Wireless
Data Implementation by Vertical Market
- Figure 19. Impact
of Wireless Application Demands on Provider Choice
- Figure 20. Current
Use of Wireless Data Applications.
- Figure 21. Importance
of Ability to Filter or Manage Employee Access to Content and Services
- Figure 22. Wireless
Access Devices
- Figure 23. Camera
Phone Restrictions
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