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Converged Devices: SmartPhones vs. Laptops and PDAs in Business Markets

Product Type: Market Research Report
Published by: In-Stat
Published: July 2006
Product Code: R97-2501
Description
The ultimate goal of a SmartPhone is to be able to replace the use of a laptop or PDA for mobile workers. In-Stat surveyed 790 users to find how the industry is performing in achieving this goal. While SmartPhones are the most valued device—more than laptops or PDAs—there are several obstacles that need to be overcome. Manufacturers need to overcome objections to small screen size and bad keyboards, while software companies need to make the applications operate in a similar fashion, as well as synchronize. A more stubborn obstacle is the behavior of mobile workers, who often want to carry redundant devices, such as a PDA and a SmartPhone.
Table of Contents

Executive Summary

Methodology

Introduction

Characteristics of Survey Respondents

Demographics

Travel

Wireless Usage

Devices Currently in Use

Laptops

PDAs

SmartPhones

Summary

Combined Use of Portable Devices

SmartPhone Only Users

SmartPhone and PDA Users

Applications on Devices

Overall Application Usage

Application Usage by Device

Opinions about Converged Devices

Concerns about Running Applications on a SmartPhone

More or Exclusive Use of a SmartPhone

SmartPhone Forecast

Conclusion




List of Tables




Table 1. Worldwide SmartPhone Cell Phone Forecast, 2006-2011 (Units in Thousands)




List of Figures




Figure 1. Benefits of Obtaining a SmartPhone

Figure 2. Usefulness of Portable Devices as Reported by Users

Figure 3. Features Considered Necessary to Use SmartPhone More Than Now

Figure 4. Age Range of Respondents

Figure 5. Employment Type for the Survey Respondents

Figure 6. Amount of Time Away From the Office

Figure 7. Carrier Used by the Respondents

Figure 8. Brand of Phone Used by Respondents

Figure 9. Business or Business and Personal

Figure 10. Perceived Value of Laptop Among Users

Figure 11. Perceived Value of Laptop by Amount of Travel of Respondent

Figure 12. Wireless Connectivity on the Laptops of Respondents

Figure 13. Laptop Frustrations

Figure 14. Frequency of Replacement for Laptop Users

Figure 15. Brands Used by Respondents Who Carry a PDA

Figure 16. PDA User's Perception of Value for Their PDA

Figure 17. Type of Wireless Connectivity in Use with the Respondent's PDA

Figure 18. Frustrations with the Device Among PDA Users

Figure 19. Planned Replacement Frequency for PDA

Figure 20. Response as to whether the Respondent's Wireless Phone Is a SmartPhone

Figure 21. OS Share Among Respondents Using a SmartPhone

Figure 22. Perceived Value of Device by SmartPhone Users

Figure 23. Respondents Perceiving Their SmartPhone to be Essential by Amount of Travel

Figure 24. Recognized Benefits of SmartPhones

Figure 25. Device Frustrations Among SmartPhone Users

Figure 26. SmartPhone Frustrations by Operating System

Figure 27. SmartPhone Replacement Frequency

Figure 28. Summary of Feelings About Devices

Figure 29. Replacement Frequency Summary

Figure 30. Devices Currently Used by Respondents

Figure 31. PDA and Laptop Usage by Feature Phone and SmartPhone Users

Figure 32. Brand of PDA Used by Palm Treo Users Who Also Carry a PDA

Figure 33. Application Usage by Device for All Respondents

Figure 34. Device Used with Major Business Applications

Figure 35. Applications Used by PDA and Feature Phone Users

Figure 36. Concerns about Running PDA and Laptop Applications on a SmartPhone (Multiple Answers Allowed)

Figure 37. Features Needed for Respondents to Use SmartPhone More or Exclusively


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