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In-Depth Analysis: Consumer Demand for Cellular/Wi-Fi Services

Product Type: Market Research Report
Published by: In-Stat
Published: December 2006
Product Code: R97-2670
Description
There is strong consumer interest in the types of billing and service plans that VoWLAN/cellular converged services could provide. However, there is little interest in the actual technology requirement for special mobile phones and a Wi-Fi connection to an existing broadband service. Unlike many other mobile applications such as video and downloadable music, the target market for these services appears not to be high-spending, high-usage wireless customers. Those users, apparently, have already arranged their voice service plans and handsets to their liking. Instead, the more frugal customers who may be limiting their usage and spending to avoid unexpected bills are a more important—but difficult to identify—market.

This report will be important to companies considering entry into the converged services market including equipment vendors, handset manufacturers, and wireless carriers.
Table of Contents

Executive Summary

Introduction

Technology

User Interest

Background

The Triple Play

The Quadruple Play

T-Mobile Hotspot@Home

Consumer Attitudes

Broadband Users Survey

Conclusions

Landline Rates for Mobile Calls Made From Home (“Home Zone” Service)

Voice Calls over a Home Wi-Fi Network Using a Cellular Handset

Seamless Handoff of Calls Between Cellular and Wi-Fi

Preferred FMC Service Provider

Replacing Fixed Line with FMC

Early-Adopter Survey (Wireless Users)

Conclusion

Overage History

Other Factors

Non-FMC Surveys

Conclusions

Likelihood to Replace Landline

Handset Objections

Carrier Satisfaction

Value Proposition

SWOT

Strengths: Consumers Like It, Carriers May

Weaknesses: Hardware Unavailable or Disliked

Opportunities: High Broadband Penetration

Threats: Technology

Conclusions

Technology

Pricing/Services

Who’s Ready for VoWLAN/Cellular Convergence?

Mobile Carriers

Cable Companies

Telephone Companies

Consumers

Assessment

Methodology

North American Broadband Users Survey

Technology Adoption Panel

Consumer Mobility Survey

Glossary

Related In-Stat Reports

Offices




List of Tables




Table 1. Portion of Monthly Minutes Used While at Home

Table 2. Factors that would Increase Use of Mobile Phone at Home (Base: Don’t Use Mobile Phone 100% of the Time at Home)




List of Figures




Figure 1. 2005 vs. 2006 Overall Interest in a VoWLAN/Cellular Phone

Figure 2. Top-Two Interest in Fixed Mobile Convergence Applications

Figure 3. Consumer Interest in At-Home Pricing

Figure 4. Interest in “Hotspot@Home” Type Service

Figure 5. Interest in Cellular/Wi-Fi Handoff

Figure 6. Preferred Fixed-Mobile Service Operator (Base: At Least Somewhat Interested in FMC)

Figure 7. Likelihood to Replace Home Phone with FMC Service

Figure 8. 2005 vs. 2006 Overall Interest in a VoWLAN/Cellular Phone

Figure 9. 2005 vs. 2006 Access to Wi-Fi

Figure 10. Overages in the Previous 12 Months

Figure 11. Average Amount of Overage

Figure 12. Interest in Home Zone Pricing Compared With Change in Monthly Service Plan Due to Overage

Figure 13. 2005 vs. 2006 At-Home Usage of Mobile Phone

Figure 14. Factors That Would Increase Use of Mobile Phone at Home

Figure 15. Likelihood to Replace Landline With Mobile Phone (Base: Would Consider Replacing Landline with Mobile Phone)

Figure 16. Factors Preventing Replacement of Landline with Mobile Phone

Figure 17. Mobile Carrier Strengths and Weaknesses

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