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IT Purchasing Behavior: US Professional Services

Product Type: Market Research Report
Published by: In-Stat
Published: December 2007
Product Code: R97-3032
Description
This report presents survey data on broad IT purchasing behavior in the professional services market, as well as, data specific to WAN services and wireless data services. The professional services market consists of firms involved in legal advice and representation, accounting, engineering, computer services, consulting, and advertising, among other professional services.

Respondents from professional services were more likely to indicate that their firm is at the cutting edge of innovation and they use IT as a competitive tool, compared to other respondents. Survey results also show that decision-makers in this vertical expect a satisfactory return on IT investments in a shorter time than those in other verticals.

For professional services firms, the most important factors when purchasing WAN services are reducing operating costs and improving network security, similar to other firms. However, professional services firms' decision to implement WAN services is more likely to be influenced by a need to support Web conferencing and collaboration services and remote storage or data backup services.

When selecting a wireless data service provider, professional services firms are particularly likely to find service quality important. Geographic coverage and service price also rank high. As far as the primary benefits expected from implementing a wireless data solution, professional services decision-makers indicate increased employee productivity and efficiency.
Table of Contents
Professional Services: Ahead of the Curve

IT Purchasing Behavior

Characterization of Use of IT Technologies

Expected Time to Satisfactory Return on IT Investments

Applications in Use

WAN Services

Factors in WAN Services Purchase Decisions

Applications Influencing WAN Services Implementation

Centralization of WAN Services Purchasing

Wireless Data Services

Factors in Selection of Wireless Data Service Provider

Benefits of Wireless Data Solution Implementation

Conclusion

Research Sources

Definitions

List of Figures

Figure 1. Organizations’ Use of IT Technologies—Professional Services, 9/07

Figure 2. Organizations’ Use of IT Technologies—Professional Services, 9/07

Figure 3. Expected Time to Satisfactory Return on IT Investments—Professional Services, 9/07

Figure 4. Business Applications Used by Employees—Professional Services, 9/07

Figure 5. Most Important Factors When Making WAN Services Purchase Decisions—Professional Services, 7/07

Figure 6. Applications Influencing WAN Services Implementation—Professional Services, 7/07

Figure 7. Centralization of WAN Services Purchasing—Professional Services, 7/07

Figure 8. Factors in Selection of Wireless Data Service Provider—Professional Services, 6/07

Figure 9. Primary Benefits of Wireless Data Solution Implementation—Professional Services, 6/07


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