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Business FMC Adoption Remains a Challenge in an Increasingly Mobile World

Product Type: Market Research Report
Published by: In-Stat
Published: August 2009
Product Code: R97-3395
Description
Fixed mobile convergence (FMC) is viewed differently by many segments of the telecommunications industry. Whether we are talking about transparent hand-offs between cellular and Wi-Fi WLAN networks, or extending IP-PBX capabilities to mobile phones, one thing remains consistent: FMC has had a mixed response from end-users. IT managers, service providers, and integrators may have a good understanding of the benefits FMC provides, but until workers actually use these capabilities, these benefits and associated ROI improvements will go unrealized.

This report updates three years of primary research among business end-users on multiple FMC applications, including dual-mode FMC, twinning, simultaneous ringing, mobile PBX extensions, and find me/follow me VoIP applications. Current and planned adoption of these capabilities is reviewed and contrasted, as well as segmented by size of business, from SOHO to enterprise. Recent activity among industry leaders is reviewed, and 2008-2013 forecasts of worldwide business FMC handset connections and business FMC subscribers are provided. This report provides context to help the reader understand the role of FMC and fixed wireless applications.
Table of Contents
A Wireless Integration Overview

Introduction

Data Collection

FMC Defined

Industry Activity on the Increase

Survey Results

Wi-Fi is Becoming Ubiquitous in the Mid-Sized and Enterprise Space

Dual-Mode Cellular/Wi-Fi Handsets Continue to Generate Limited Interest

Seamless Roaming Is Moderately Important to Business Users

Femtocells Becoming Increasingly Supported in the Business Setting

Evolving Corporate Mobility Needs Cause Employers to Step Up Proactively

Worldwide FMC Forecast

Implications

List of Tables


Table 1. Current Use of Wi-Fi

Table 2. Wi-Fi Used for Voice Communications

Table 3. Plans to Use Wi-Fi for Voice in the Next 12 Months

Table 4. Interest in Dual-Mode Cellular/Wi-Fi Handset Capabilities

Table 5. Mobile Handsets With Embedded Wi-Fi 2007-2013 (Units in Thousands)

Table 6. Importance of Seamless Roaming Between Cellular and IP Networks

Table 7. Willingness to Pay for Seamless Roaming Between Cellular and IP Networks

Table 8. Current Ability to Access PBX or Centrex Calling Features From Mobile Phones

Table 9. Mobile Users are Able to Access VoIP With Their Cellular Phones

Table 10. Importance of Providing Find Me/Follow Me Capabilities

Table 11. Importance of Providing Mobile PBX Extension Capabilities

Table 12. Importance of Providing Simultaneous Ringing Capabilities

Table 13. Importance of Providing Twinning Capabilities

List of Figures


Figure 1. Relative Importance of Multiple FMC Applications

Figure 2. Avaya and DiVitas Networks FMC Solution

Figure 3 Current Use of Wi-Fi 2007-2009

Figure 4. Interest in Dual-Mode Cellular/Wi-Fi Handset Capabilities 2007-2009

Figure 5. Interest in Dual-Mode Cellular/Wi-Fi Handset Capabilities by Size of Business 2007-2009

Figure 6. Importance of Seamless Roaming Between Cellular and IP Networks 2007-2009

Figure 7. Willingness to Pay for Seamless Roaming Between Cellular and IP Networks 2007-2009

Figure 8. Reimbursement Methods for Business Use of Primary Cellphone

Figure 9. Estimated Percentage of Employees Provided Mobile Phones, or Reimbursed for Business-Related Mobile Phone Expenses

Figure 10. Worldwide Business FMC Handset Connections 2008-2013 (in Thousands)

Figure 11. Worldwide Business FMC Subscribers 2008-2013 (in Thousands)

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