Internet Commerce Infrastructure: Demand for Enabling Internet Infrastructure in the Small & SOHO Business Markets

The Internet is pervading all aspects of business today, across all sizes of business. Accessing and improving their use of the Internet are becoming key priorities for small businesses. A little further behind the curve, SOHO businesses are also feeling the need to "get online," but have less of a sense of urgency. Based on end-user research, this report examines the demand for Internet commerce infrastructure and where small businesses are spending their IT budgets.

Executive Summary

Methodology & Sources

Survey Research

Forecasts and Definitions

Market Overview

Internet Usage

SOHO Business Market Internet Demographics

Small Business Market Internet Demographics

Internet Commerce Infrastructure

Total Market Spending on Internet Platforms

Future Trends in Internet Spending

SOHO Business Expenditures

Small Business Expenditures

e-Commerce Applications

SOHO Business - e-Commerce Applications

Small Business - e-Commerce Applications

Web Site Functionality

SOHO Business Website Functionality

Small Business Website Functionality

List of Tables

Table 1: # of Full-time Employees Accessing the Internet - SOHO Business, 2000-2004

Table 2: Growth in # of Employees Accessing the Internet - SOHO Business, 2000-2004

Table 3: # of Full-time Employees Accessing the Internet - Small Business, 2000-2004

Table 4: Growth in # of Employees Accessing the Internet - Small Business, 2000-2004

Table 5: Internet Infrastructure Spending - Small Companies, 2000-2004

Table 6: Spending on Internet Platforms - SOHO Business, 2000

Table 7: Spending on Internet Platforms - SOHO Business, 2004

Table 8: Spending on Internet Platforms - Small Business, 2000

Table 9: Spending on Internet Platforms - Small Business, 2004

Table 10: Uses of the Internet by Size of Business: eCommerce - SOHO Business, 2000

Table 11: Uses of the Internet by Size of Business: eCommerce - Small Business, 2000

Table 12: Website Features Current/2001/Evaluating: Marketing - SOHO Business, 2000

Table 13: Website Features Current/2001/Evaluating: eCommerce - SOHO Business, 2000

Table 14: Website Features Current/2001/Evaluating: eBusiness - SOHO Business, 2000

Table 15: Website Features Current/2001/Evaluating: Marketing - Small Business, 2000

Table 16: Website Features Current/2001/Evaluating: eCommerce - Small Business, 2000

Table 17: Website Features Current/2001/Evaluating: eBusiness - Small Business, 2000

List of Figures

Figure 1: Total Market Spending on Internet Infrastructure - Small Companies, 2000-2004

Figure 2: Internet Demographics- Small Companies, 2000

Figure 3: Full-time Employees Accessing the Internet - Small Companies, 2000-2004

Figure 4: Total Market Spending on Internet Infrastructure - Small Companies, 2000-2004

Figure 5: Top 3 Uses of Internet for eCommerce - Small Companies, 2000

Figure 6: Uses of the Internet for eCommerce - SOHO Business, 2000

Figure 7: Uses of the Internet for eCommerce - Small Business, 2000

Figure 8: Website Features Adoption - Small Companies, 2000-2001