2001: A Consumer ISP Odyssey

Despite the downturn in all things Internet, consumer ISPs services continue to grow in the U.S. Cahners In-Stat Group forecasts total subscriptions to U.S. consumer ISPs and revenues from consumer access services will continue to grow through the year 2005.

This report examines the consumer ISP market and forecasts the market size and value through the year 2005. The report also supplies market share for the largest U.S. ISP at the end of 2000, based on subscribers and access revenues. Along with forecasts and market share, this report also examines the services that consumer ISPs are delivering and trends that shaped the market over the last 12 months.

Executive Summary

Methodology

Introduction

Market Trends

Vanishing Free ISP Market

Messaging Anywhere

DSL Loop Consolidation

Consumer ISP Services

Access Services

Value-Add Services

Security

Messaging

Web Hosting

Service Forecasts

Market Share

Summary

Appendix -A

Appendix - B

List of Tables

Table 1. Messaging Anywhere Services Offered by Selected Consumer-oriented ISPs

Table 2. DSL Suppliers, Q1 2000 to Q1 2001

Table 3. ILEC vs. CLEC U.S. DSL Market Share, Q1 2000 - Q1 2001

Table 4. Number of U.S. Consumer ISP Subscriptions, 2000-2005

Table 5. U.S. Consumer ISP Access Revenues, 1999-2005

Table 6. U.S. Consumer ISP Market Share By Subscriber, End of Year 2000

Table 7. Subscriber Growth for U.S. Consumer ISPs, Q4 2000 - Q1 2001

Table 8. U.S. Consumer ISP Market Share by Access Revenues, End of Year 2000

List of Figures

Figure 1. U.S. Consumer ISP Subscriptions, 2000-2005

Figure 2. Average Revenue Breakout for U.S. Consumer ISP, 2000

Figure 3. Consumer Access - Currently Offered and Future Plans

Figure 4. Percent of U.S. ISPs offering Filtering and Firewall Services

Figure 5. Standard Number of E-mail Accounts Per Subscriber

Figure 6. Percent of U.S. Consumer ISPs Charging for Extra E-mail Accounts

Figure 7. Percent of U.S. Consumer ISPs Offering Web Based E-mail

Figure 8. Percent of U.S. Consumer ISPs Offering Enhanced Messaging

Figure 9. Percent of ISPs Offering Different Types of Instant and Unified Messaging

Figure 10. Percent of U.S. Consumer ISPs Offering Telephony Services

Figure 11. Percent of U.S. ISPs Offering Web Hosting Services

Figure 12. Percent of Consumer ISPs Charging Fees for Web Hosting

Figure 13. Percent of Consumer ISP Customers With a Web Site

Figure 14. U.S. Consumer ISP Breakout - Year Ending 2000

Figure 15. Total U.S. ISP Service Provider Market, National Vs. Regional In Coverage - End Of Year 2000

Figure 16. Total Percentage of All U.S. ISPs Offering Consumer Access Services - End Of Year 2000

Figure 17. Provides Consumer Subscribers With A Start Page

Figure 18. Percentage of U.S. Consumer ISPs That Offer Some Form Of Training Or Consulting Service