All Business is eBusiness: Demand for Mobile Service and Expenditures on Communications Services & Equipment in the Middle Market (100 to 999 employees)

This report covers the current demand for mobile services and equipment among mid-sized businesses and provides detailed five-year forecasts for communications spending by category. It provides vital statistics on the penetration of wireless equipment and services among employees in this segment and expected adoption through 2004. Current communications systems deployed by work environment and types of communications lines in use among mid-sized businesses are also presented. This report highlights the growing importance of wireless and data services among middle market customers and demonstrates the dramatic shift in spending allocation that occurred in 2000 and continues to transform communications in the middle market.

Executive Summary

Middle Market Demographics

Number of Firms

Number of Employees

Adoption of Mobile Services & Equipment

Wireless Voice Services

Paging Services

Mobile Computing Devices

Propensity to Switch Carriers

Communications Expenditures

Total Market Spending on Communications

Segmentation of Communications Expenditures

Communication Services Expenditures

Data Services

Wireline Voice Services

Wireline Voice Services Segmentation

Wireless Voice Services

Communications Equipment Expenditures

Wireline Equipment

Wireless Equipment

Communications Platforms

Access Lines Used in the Mid-sized Market

Access Lines in the Middle Market

Small Office Connectivity

Large Office Connectivity

Backbone Connectivity

Main Office Phone Systems

Branch Office Phone Systems

Telecommuter Home Office Phone Systems

Methodology & Sources

Survey Research

Forecasts and Definitions

List of Tables

Table 1: Number of Firms - Middle Market, 2000-2004

Table 2: Growth in Number of Firms - Middle Market, 2000-2004

Table 3: Number of Full-time Employees - Middle Market, 2000-2004

Table 4: Growth in Number of Full-time Employees - Middle Market, 2000-2004

Table 5: Penetration of Wireless Voice Services Among Employees - Middle Market, 2000-2004

Table 6: Penetration of Paging Services Among Employees - Middle Market, 2000-2004

Table 7: Penetration of Mobile Computing Devices Among Employees - Middle Market, 2000-2004

Table 8: Switched Provider in Past 12 Months by Size of Business - Middle Market, 2000

Table 9: Communications Spending - Middle Market, 2000-2004

Table 10: Growth in Communications Spending - Middle Market, 2000-2004

Table 11: Communications Spending by Type - Middle Market, 2000-2004

Table 12: Communications Spending Growth by Type - Middle Market, 2000-2004

Table 13: Wireline Data Services Spending - Middle Market, 2000-2004

Table 14: Wireline Data Services Spending Growth - Middle Market, 2000-2004

Table 15: Wireless Data Services Spending - Middle Market, 2000-2004

Table 16: Wireless Data Services Spending Growth - Middle Market, 2000-2004

Table 17: Wireline Voice Services Spending - Middle Market, 2000-2004

Table 18: Wireline Voice Services Spending Growth - Middle Market, 2000-2004

Table 19: Wireline Voice Services Spending by Type - Middle Market, 2000-2004

Table 20: Local Voice Services Spending - Middle Market, 2000-2004

Table 21: Long Distance Voice Spending - Middle Market, 2000-2004

Table 22: Domestic Long Distance Voice Spending - Middle Market, 2000-2004

Table 23: International Long Distance Voice Spending - Middle Market, 2000-2004

Table 24: Wireless Voice Services Spending - Middle Market, 2000-2004

Table 25: Wireless Voice Services Spending Growth - Middle Market, 2000-2004

Table 26: Wireline Equipment Spending - Middle Market, 2000-2004

Table 27: Wireline Equipment Spending Growth - Middle Market, 2000-2004

Table 28: Wireless Equipment Spending - Middle Market, 2000-2004

Table 29: Wireless Equipment Spending Growth - Middle Market, 2000-2004

Table 30: # of Communication Lines by Type: Small Office- Middle Market, 2000-2001

Table 31: # of Communication Lines by Type: Large Office - Middle Market, 2000-2001

Table 32: # of Communication Lines by Type: Backbone Connectivity - Middle Market, 2000-2001

Table 33: Primary Phone Systems by Size of Business: Main Office - Middle Market, 2000

Table 34: Primary Phone Systems by Size of Business: Branch Office - Middle Market, 2000

Table 35: Primary Phone Systems by Size of Business: Telecommuters - Middle Market, 2000

List of Figures

Figure 1: Communications Spending - Middle Market, 2000

Figure 2: Penetration of Mobile Services & Equipment - Middle Market, 2000-2001

Figure 3: Penetration of Wireless Voice Services Among Employees - Middle Market, 2000-2001

Figure 4: Penetration of Paging Services Among Employees - Middle Market, 2000-2001

Figure 5: Penetration of Mobile Computing Devices Among Employees - Middle Market, 2000-2001

Figure 6: Switched Primary Service Provider in Past 12 Months - Middle Market, 2000

Figure 7: Switching Telecom Providers: Average # of Times - Middle Market, 2000

Figure 8: Average Communications Spending Per Firm by Size of Business - Middle Market, 2000

Figure 9: Communications Spending Allocation - Middle Market, 2000

Figure 10: Adoption of Voice & Data Access by Type - Middle Market, 2000

Figure 11: Average # of Communications Lines by Size of Business - Middle Market, 2000

Figure 12: Primary Phone Systems: Main Office - Middle Market, 2000

Figure 13: Primary Phone Systems: Branch Office - Middle Market, 2000

Figure 14: Primary Phone Systems: Telecommuters - Middle Market, 2000