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IDC Sales Leadership Board Meeting Notes: October 14 and 15, 2009
Co-Branded and Affinity Credit Cards in the U.S., 3rd Edition
Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
IT Support, CRM & Data Processing Services in the US - Industry Market Research Report
Understanding the TCO of SaaS CRM and KM in the contact centre
Telemarketing & Call Centers in the US - Industry Risk Rating Report
IT Support, CRM & Data Processing Services in the US - Industry Risk Rating Report
Telemarketing & Call Centers in the US - Industry Market Research Report
Telemarketing Services
Marketing Investment Planner 2010: Benchmarks, Key Performance Indicators, and CMO Priorities
Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space
Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers
Business Trends 2009 - Knowing Your Contact Center Outsourcing Customer (Customer Focus)
Teleperformance Gains Cloud Cover: Partnering with Genesys and RightNow Technologies in the Hosted Contact Center
EMEA Inbound Contact Routing Systems Markets
North American Hosted Contact Center Markets
Japan IP Contact Center System 2009-2013 Forecast and 2008 Analysis
The State of the Art in Sales Enablement: An Intensive Study of Current Practices
Telecom Services Excellence in Customer Care - Who Cares? The Orange Business Services Strategy to Manage by Customer Loyalty Index
EMEA Agent Performance Optimization Markets
China's Contact Center Outsourcing Industry: Opportunities and Challenges
Central America Contact Center & BPO Report 2010
The proposed sale of Nortel's contact center portfolios and businesses to Avaya provides resellers and customers a way out of corporate limbo. However, in some ways, the process and proposed sale ...
North America Inbound Contact Routing Systems Markets
Retail channel strategies: self-service online portals
Worldwide Contact Center Applications 2008 Vendor Shares
Aastra Technologies is competitive, profitable and offers solid contact center products. However, it has a small global footprint and its products lack some advanced capabilities needed to compete...
Interactive Intelligence announced its CBPA product, Interaction Process Automation (IPA), venturing into a new competitive paradigm, and allowing the company to expand the role of CIC further into...
South African Contact Centre Technology Market
Evolving Enterprise Applications 2009 - Increasing the Business Value of Investments in ERP and CRM
Worldwide Web Analytics Applications 2009-2013 Forecast and 2008 Vendor Shares: The Online World Continues to Build
Software as a Service 2009: Customer Relationship Management End-User Study
Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns
Technology Selection: Finally Adding the "Actionable" to Analytics and Information
Aspect ups the ante in unified communication for the contact center in Aspect Unified IP 6.6.1. The operator has enhanced the software's IM capability and improved the interoperability between unified IP and the Tellme hosted voice portal.
North American Agent Performance Optimization Markets
North American Mobile Sales Force Automation (SFA) Market
Routing 2.0: CEBP and BPR Beyond the Contact Center (Strategic Focus)
Customer Relationship Building
Nigerian Contact Centre Market
Contact Center Outsourcing in Argentina - An alternative for Spanish-speaking markets? (Analyst Brief)
Global CRM Software Market in Retail Industry 2008-2012
Why the Contact Center Still Matters in Retail Banking
Worldwide Sales Automation 2008 Vendor Shares: Salesforce.com Moves into Second-Place Position
Worldwide Marketing Automation 2008 Vendor Shares: Opportunity in a Down Economy
Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus)
Asia/Pacific Advanced Customer Care and Retention Survey, 2008: Reaching Generation Y
Enterprises Need to Say “I Do” to the Marriage of CRM and Social Media
EMEA Outbound Dialing Systems Markets
Salesforce.com and Google Make a Tandem Jump into Cloud Application Development (Competitive Update)
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