CRM & Customer Service Industry Reports & Analysis
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Software (IT)
Virtual Worlds Not Quite Virtually There for Business Communications and Collaboration (Advisory Report)
StarTek's Strategic Move Offshore: A New Player Asserts Itself on Asia's Grand Stage
Vertical outsourcing trends - winning new business from mature and emerging verticals (Strategic Focus)
SpeechTEK 2008: Nuance Ventures Deeper into the Crowded Contact Center Market with Notification Hub (Show Update)
Siemens Enterprise Communications GmbH and The Gores Group Form Joint Venture Broadening Siemens' Technology for Unified Communications and Contact Center Presence
Syntellect Survey Manager Integrates with CIM, but Is Comparatively Light in Functionality (Competitive Intelligence Report)
What It Takes for CRM Anywhere Applications to Make the Grade
Shots Heard Round the Contact Center World: Business Brahmins Make a Stand, from Boston to Bombay
U.S. Customer Care Interaction and BPO Services 2008-2012 Forecast by Vertical Market
Japan IP Contact Center Systems 2008-2012 Forecast and 2007 Analysis
Best Practices in Sales Performance Improvement: Sales Productivity Metrics and Key Performance Indicators
Advanced CRM, Loyalty Management, and Targeted Marketing: Lessons Learned from Air Mauritius
Data-Driven Marketing: The Path toward Business Growth
IT Support, CRM & Data Processing Services - Industry Risk Rating Report
Worldwide CRM Applications 2008 Vendor Shares: Oracle and SAP Dominate the Top
Convergys' Acquisition of Intervoice Brings a New and Unique Wrinkle to the Contact Center Market (Competitive Intelligence Report)
Worldwide Customer Service Applications 2008 Vendor Shares: Economic Uncertainty Will Drive Service Applications
Worldwide Marketing Automation 2008 Vendor Shares: It's Always Been About Marketing, Hasn't It?
Commercial and Small Business Relationship-Based Profitability and Pricing: Putting It All Together
Targeting Customer Management Services in High-Tech
Finding the Performance Payoff in Customer Experience
GSA Selects Contact Center Providers Identified as Leaders by IDC
North American Hosted Contact Center Markets
North American Inbound Contact Routing Markets
Information/Data Management Software Market 2007-2010
Steps towards improved wholesale customer interaction strategies
Why Not Kick the Tires Before Committing to a Hosted Contact Center? (Advisory Report)
EMEA Dreamforce 2008 Highlights Platform as a Service
CRM Market 2007-2010
IT Support, CRM & Data Processing Services - Industry Market Research Report
Oracle Showcases "Power of the Portfolio" in EMEA
Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis
Latin America Semiannual CRM Applications Tracker (2007 data)
Demand for SaaS Business Applications Segmented by US Vertical Market
INNUA 2008: Nortel Raises the Predictive Dialer Bar with SER Partnership (Show Update)
Behavioral Targeting Attitudes: The Privacy Issues
Mobility Enables Customer Relationship Management Applications in Insurance Distribution
Worldwide CRM Applications 2008-2012 Forecast: First Look
Intervoice Shows the Efficient Side of Contact Centers with Contact Portal Release (Competitive Intelligence Report)
Trends in Global Contact Center Outsourcing Pricing and Attrition (Strategic Focus)
Western European CRM Applications, Forecast and Analysis, 2008-2012
Winning the Midmarket: Cost-Effective Strategies to Improve Sales Performance
Latin America Contact Center Outsourcing Services Markets
SAP CRM for BlackBerry Sets the Stage for Life Beyond Mobile Email
EMEA Agent Performance Optimization Markets
Business Trends: Knowing your contact center outsourcing customer
The politics of services globalization
First Contact Resolution: The Antidote for Costly Rework in the Contact Center
Using End-User Insight to Buck the CRM Failure Rate
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