CRM & Customer Service Industry Reports & Analysis
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Interactive Intelligence Updates Security and Integration with Customer Interaction Center 3.0 (Competitive Intelligence Report)
SAS Continues to Sharpen Vertical Edge in CPM (Competitive Intelligence Report)
2008 U.S. Telemarketing Services Industry Report
Two Key Messages from Salesforce.com's Dreamforce Event 2007: Innovation and Reinforcement
Growth Opportunities And Markets For It Outsourcing: New Possibilities For Contact Center, Infrastructure, Applications And Business Process Outsourcing
Plimsoll Portfolio Analysis - Telemarketing
Plimsoll Portfolio Analysis - Call Centres
Plimsoll Portfolio Analysis - Telephone Call Centre Systems
Plimsoll Portfolio Analysis - Quality Assurance & Assessment
R U There?: Presence Management Puts an Anywhere Face on Customer Service
North American Customer Service and Support Applications Markets
How to profit from contact centers in the Middle East (Strategy Focus)
The Middle East - Cash Rich, Services Poor (Market Focus)
Theme 3: Outsourcing & Technology - reconciling competing markets (Executive Presentation)
Alcatel-Lucent Launches Mid-size Enterprise Contact Center Solution Based on Genesys Technology (Competitive Intelligence Report)
The Canadian Market Opportunity: CRM
Economic Outlook: Customer Relationships Management (Market Focus)
Building an Effective CRM Solution for the Higher Education Market (Technology Focus)
Assessing the State of CRM Adoption Amongst Higher Education Institutions (Strategy Focus)
How to Profit from Emerging Contact Channels (Strategy Brief)
Leveraging the IVR Self-service Phenomenon in Contact Center Outsourcing (Strategy Focus)
Japan CRM Solutions 2007-2011 Forecast
U.S. Home-Based Agent 2007-2011 Forecast: The Irony of Homeshoring's Rising Value Amid a U.S. Housing Bust
Balancing Live Service and Self-Service in the Anywhere Enterprise
North American Agent Performance Optimization Markets
Another Indian Firm Sweeps West: Hero Group Acquires Scotland's TSC
Education Technology - CRM in the Higher Education Market (Review Report)
New Service Center Investments Focus Vendor Resources for Competitiveness (Advisory Report)
One Provider's Homeshored Horizon: LiveOps Eyes 20,000 Contracted Agents
The Chordiant CRM Radars (Vendor Focus)
The Infor CRM Radars (Vendor Focus)
The SAP CRM Radars (Vendor Focus)
The Oracle CRM Radars: Oracle E-Business Suite CRM, Oracle Siebel CRM and Oracle PeopleSoft Enterprise CRM (Vendor Focus)
The RightNow CRM Radars (Vendor Focus)
The Consona CRM Radars (Vendor Focus)
The Microsoft CRM Radars (Vendor Focus)
The Netsuite CRM Radars (Vendor Focus)
The Salesforce.com CRM Radars (Vendor Focus)
The Leading Vendors in the CRM Market (Competitor Focus)
Decision Matrix: Selecting a CRM Vendor (Competitor Focus)
Customer Service in Retailing - UK
2007-;2008 Forecast for Management: Application of IT
Contacting Contact Centers Managed Services Opportunities - Who's Calling?
Customer management and contact centers BPO: global market forecast model (Interactive Model)
Bringing Drugs to Market The role of CRM in improving sales & marketing (Review Report)
The increasing importance of CRM in the pharma industry (Technology Focus)
Formulating an effective CRM strategy (Strategy Focus)
Winning at Customer Management: Integrating Marketing, Information, and Technology
Bringing Drugs to Market The role of CRM in improving sales & marketing (Executive Presentation)
AT&T Certifies Cisco Unified Contact Center with IP Toll Free Service (Competitive Update)
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