CRM & Customer Service Industry Reports & Analysis
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Contact Centers in India (Databook)
Contact Centers in Hungary (Databook)
Genesys Adds Pure-Play Contact Center Hosting Partner (Competitive Intelligence Report)
Thailand Contact Center Applications Market CY 2005
Contact centers in Egypt (Databook)
Contact centers in Czech Republic (Databook)
Contact centers in Cyprus (Databook)
Contact centers in China (Databook)
Contact centers in Chile (Databook)
Contact centers in Brazil (Databook)
Contact centers in Bosnia and Herzegovina (Databook)
Contact centers in Belarus (Databook)
Contact centers in APAC (Databook)
BPO in the UK manufacturing industry (Databook)
Contact centers in Bulgaria (Databook)
SYKES Turns Up the Heat in Argentina: A Summer of Strategic Moves by Customer Care Outsourcers Continues in Latin America
Contact centers in Argentina (Databook)
Interactive Intelligence Fills Out Its Multimedia, Multi-site Customer Contact Routing (Competitive Intelligence Report)
How to price contact center solutions (Strategy Focus)
Selling Contact Center Technology in Central and Latin America (Market Focus)
Software (IT)
Online Services
Data Center Cabling Systems Market
Philippines: Balancing Risk Through Diversification (Market Focus)
India: Still King Of Offshore? (Market Focus)
North American IP Contact Center Markets
EMEA SAPPHIRE 2006: mySAP ERP 2005 and Enterprise SOA
First There Was Offshoring, Now There Is Homeshoring: Will This Business Process Outsourcing Model Take Off in Asia/Pacific (Excluding Japan)?
Oracle Buys Telephony@Work to Create Integrated IP-Based Contact Center/CRM Solution
Working Paper #5: Impacting The Customer Experience At A Bank Branch Through A Digital Communications Network
General Digital: Rising CRM Solution Provider in Taiwan
CRM at Chinatrust Commercial Bank: Winning, One Customer at a Time
Oracle Broadly Deepens CRM Offering, Buys Telephony@Work
Speech Analytics: Go-to-Market Strategies (Strategy Focus)
Cisco Prepares Path to SONA and Strengthens Contact Center Portfolio with Software Acquisitions (Competitive Intelligence Report)
Latin America and the Hosted Model: Two Trends in Customer Care Showcased in Brazil
Selling Contact Center Technolgy in Western Europe (Market Focus)
Americas Customer Relationship Management Applications 2006-2010 Forecast by Vertical Market
The SMB Market Opportunity: Fast Growth IT Spend, Vendor Opportunities and Profiles
North Africa: Profiting From Emerging And Existing Markets (Market Focus)
Selling Contact Center Technology in Asia Pacific (Market Focus)
CallCenterDemo: Witness Lengthens Work Force Optimization Lead with New Release of Impact360 (Show Update)
Future of Online
CallCenterDemo: Interactive Intelligence Adds WFM Functionality to CIC (Show Update)
Midmarket Customer Care BPO Outlook Study
Vendor Survey: Europe-Based Service Providers Sharpen Their Offshore Strategies
Interop: Avaya Expands its Hosted and Managed Service Contact Center Offerings (Show Update)
Western European Business Solution Services Markets Forecast and Analysis, 2005-2010
Cisco and Microsoft Play Partner Matchmaker to Jump-Start SMB Contact Center and CRM Sales (Competitive Intelligence Report)
East of Eden: Homeshoring's Place in an Imperfect World
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