4Q 2005 Canada Household Internet Service Provider (ISP) Market and Customer Satisfaction Report

Published Date: February 2006 Published By: Prophis Research and Consulting, Inc. Page Count: 20 Order Code: R717-2 $795.00   Online Download $1,500.00   Hard Copy Mail Delivery $3,750.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Report Overview Household Internet Access Provision Market Size Narrowband versus Broadband Markets Key Factors in Choosing an Internet Service Provider Customer Satisfaction Customer Retention Drivers Internet Service Provider Customer Satisfaction Profiles (Eight Largest English Canadian ISPs) Service Provider Profile: Cogeco Service Provider Profile: EastLink Service Provider Profile: MTS Service Provider Profile: Rogers Service Provider Profile: SaskTel Service Provider Profile: Shaw Service Provider Profile: Sympatico Service Provider Profile: Telus Tables Table 1: Average Monthly Spending, Customer Share, and Spend Share by Type of Internet Connection (Survey of 510 English Canadian Resident Home Internet Users, Q4 2005) Table 2: Most Important Criteria for Selecting an ISP Overall (Survey of 510 English Canadian Resident Home Internet Users, Q4 2005) Table 3: Overall Satisfaction with Current ISP, Average Monthly Spend, and Cost Satisfaction for each of the Eight Largest Canadian Home ISPs (Survey of 510 English Canadian Resident Home Internet Users, Q4 2005) Table 4: Customer Retention Likelihood for each of the Largest Eight English Canadian Home ISPs (Survey of 510 English Canadian Resident Home Internet Users, Q4 2005) Figures Figure 1: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, E-mail storage Importance and Satisfaction Levels Overall (Survey of 510 English Canadian Resident Home Internet Users, Q4 2005) Figure 2: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with Cogeco Figure 3: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with EastLink Figure 4 Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with MTS Figure 5: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with Rogers Figure 6: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with SaskTel Figure 7: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with Shaw Figure 8: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with Sympatico Figure 9: Reliability, Speed, Ease-of-use, Anti-virus, Technical support, Anti-spam, Low cost, Content filtering, and E-mail storage Importance and Satisfaction with Telus Similar Products • Internet Service Providers Published Aug 2008 by First Research, Inc. • Snapshots Canada Internet Service Providers 2008 Published Aug 2008 by Snapdata International Group • Internet Access in the United States Published Jul 2008 by Datamonitor • Internet Access in Japan Published Jul 2008 by Datamonitor • Internet Access in Germany Published Jul 2008 by Datamonitor • Internet Access in China Published Jul 2008 by Datamonitor • Internet Access in Asia-Pacific Published Jul 2008 by Datamonitor • Global Internet Access Published Jul 2008 by Datamonitor • Internet Access in the United Kingdom Published Jul 2008 by Datamonitor • Internet Access in the Netherlands Published Jul 2008 by Datamonitor