Table of Contents IDC Opinion In This Insight Situation Overview
IDC's Take on Business Process Outsourcing Over the Past Two Years
Observation on Business Process Outsourcing in 2005 and 2006 Future Outlook
IDC's Opinions on Business Process Outsourcing in 2007
BPO Customers Take on Short-Term Trials Before Making Long-Term Commitments
Enterprise Process Outsourcing Discussed in Boardrooms
Knowledge Process Outsourcing Making In-roads
Pre-configured Solutions are Key
China Closing the Gap on India in BPO
Finance & Accounting and Human Resources Will Continue to Drive Business Process Outsourcing in Asia/Pacific (Excluding Japan)
Aligning Business to Technology is More Important than Ever
Cost Management the Buzz
Corporate Governance and Security are Still Critical Issues
Global Delivery Becomes Critical