Automating and Enhancing Processes through Voice in Desktop and Back Office

Automating and Enhancing Processes through Voice in Desktop and Back Office Environments (Strategic Focus)

Published Date: April 2008

Published By: Datamonitor

Page Count: 34

Order Code: R313-31804

Questions About This Report

E-mail a Colleague

Printable Page

Fax Your Order

Description

Table of Contents

Search Inside
this Report

Similar
Products

Overview: Catalyst; Summary; Key Messages; The accuracy of speech recognition has improved over recent years; Speech recognition adoption is being driven by the increased use of digital dictation; The healthcare industry presents the greatest opportunity for vendors; Nuance and Philips are approaching the market with different strategies; Speech recognition vendors are still developing their partner ecosystems; Table of Contents; Table of figures; Table of tables; Market Opportunity; PC- and server-based speech recognition defined; Speech recognition rates have improved in the last five years; 'Front-end' and 'back-end' speech recognition; Speech recognition has found its niche in the healthcare and professional services markets; Market drivers; The increased use of digital dictation systems is helping drive greater adoption of speech recognition; Automation of processes and cost pressure in the healthcare industry; Market challenges; Poor accuracy and disappointing deployments in the past make users hesitant to adopt; Moving technology out of niche environments will be difficult for vendors; The slow roll-out of EHRs and digitization of systems; Market size and trends; There is a greater acceptance of speech recognition across different environments; Services will account for the majority of spend for PC- and server-based speech recognition; North America represents the largest market opportunity for PC-and server-based speech recognition; Verticalized solutions have the greatest appeal in the market; Dictation and transcription represent the largest opportunities for licenses and services, respectively; Customer Impact: Key industry focus; Healthcare is the largest market for speech recognition; Restricted budgets and the need to create accurate patient records make healthcare an ideal market; Speech recognition provides clear benefits to processes in radiology and pathology; When implemented with an EHR system, speech recognition can speed up the process on fulfilment; Critical test results and patient safety are also driving adoption; Adoption of speech recognition is gaining traction in the professional services industry; There is a growing demand for consumers, particularly for customers with disabilities; Speech recognition is playing a role in education for language training; Uptake of speech recognition in other industries has been limited; End-user pain points with implementing and using speech recognition systems; Speech recognition systems can help alleviate pressure on staff but cost remains a primary issue; Specialized vocabularies and training needs mean that speech recognition is limited to certain roles; Background noise and confidentiality make speech recognition unsuitable for a number of employees; When to invest: ROI model; Tangible benefits:; Intangible benefits:; Competitive Landscape; Nuance; Strengths and opportunities; Weaknesses and threats; Philips; Strengths and opportunities; Weaknesses and threats; Niche vendors (in alphabetical order); eScription & Spheris; IBM; MacSpeech; Microsoft; RedStart Systems; Speech recognition for language learning (vendors in alphabetical order); Carnegie speech; Lingvosoft; RosettaStone; Soliloquy Learning; Go to Market; Healthcare: Direct sales or through medical integration partners; Consumer: Retailers and e-tailers; Professional Services: Digital Dictation; Future Trends; Speech recognition will become more embedded within document workflow and automation solutions; Recommendations; Vendors need to provide a clear marketing message; Vendors should work more closely with EHR vendors and systems integrators; There is room for product improvements in the consumer market
APPENDIX: Definitions; Methodology; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: Spending on PC- and server-based speech recognition, 2007-2013; Table 2: Spending on PC- and server-based speech recognition in North America and EMEA, 2007-2013; Table 3: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013; Table 4: Spending on PC- and server-based speech recognition in 2007 by solution type
List of Figures: Figure 1: An example of the use of front-end speech recognition for a physician to dictate an EHR; Figure 2: The process for server side speech recognition is longer but reduces pressure on the dictator; Figure 3: Spending on PC- and server-based speech recognition, 2007-2013; Figure 4: Spending on licenses and services PC- and server-based speech recognition in North America and EMEA, 2007-2013; Figure 5: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013; Figure 6: Spending on PC- and server-based speech recognition in 2007 by solution type; Figure 7: Leading speech recognition vendors and their areas of coverage; Figure 8: Speech recognition applications and their uses; Figure 9: SWOT Analysis: Nuance; Figure 10: SWOT Analysis: Philips; Figure 11: Speech recognition channels in the healthcare industry; Figure 12: Speech recognition channels in the legal industry

	Research Index \| Publishers \| My Account \| Contact Us \| About MindBranch
	Welcome Guest (Login/Register) \| 0 items