The BPO Competitive Landscape: Mapping Out Opportunities and Pitfalls: Industry

The BPO Competitive Landscape: Mapping Out Opportunities and Pitfalls

Published Date: October 2005

Published By: IDC

Page Count: 25

Order Code: R104-25276

Questions About This Report

E-mail a Colleague

Printable Page

Fax Your Order

Description

Table of Contents

Search Inside
this Report

Similar
Products

Table of Contents
IDC Opinion
In This Study
Methodology
Supply-Side Research Sources
Demand-Side Research Sources
Defining the Focus of the Study
Figure: Positioning of IT Service Providers: Redefining BPO Engagement Tools
Figure: A New Paradigm for IT Service Providers: Expanding Beyond the IT Departments
Definitions
Business Outsourcing
Business Process Outsourcing (BPO) Services
Processing Services
Distinction between BPO and Processing Services
Figure: BPO: A Hybrid Service Model
Horizontal Versus Vertical BPO
Executive Summary
Situation Overview
Key Competitive Developments in 2004?2005
Addressing the Broadening Requirements of BPO
Figure: Addressing the Broadening Requirements of BPO
BPO Strategies: A Competitive Must for Some, a Defensive Move for Others
BPO Buyers Take Notice
Exploring the Role of BPO in Achieving "Transformation"
Figure: Exploring the Role of BPO in Achieving Transformation: Scenario A
Figure: Exploring the Role of BPO in Achieving Transformation: Scenario B
Separating the Leaders from the Contenders in 2005 and Beyond: IDC's BPO Leadership Grid for IT Service Providers in Australia
Leadership Grid Methodology
Criteria by Axis
Aligning with Market Opportunity
Ability to Gain Market Share
Comparative View of BPO Vendor Practices
Alignment with Market Opportunity
Delivery of Cost Savings
Figure: Delivery of Cost Savings
Delivery of Business Process Redesign and Management
Figure: Delivery of Business Process Redesign and Management
Completeness of the BPO Vision
Figure: Completeness of the BPO Vision
Ability to Gain Market Share
Pursuit Capabilities
Figure: Pursuit Capabilities
Creative and Flexible Client Venturing and Partnering
Figure: Creative and Flexible Client Partnering and Venturing
Global Service Delivery Capabilities
Figure: Global Service Delivery Capabilities
BPO Leadership among IT Service Providers
Figure: Potential Leadership Grid among IT Service Providers
Future Outlook
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis

Similar Products

• Norway: BPO 2007 Vendor Shares and 2008-2012 Forecast

Published Oct 2008 by IDC

• Finland: BPO 2007 Vendor Shares and 2008-2012 Forecast

Published Oct 2008 by IDC

• The foundations for a knowledge services offshoring economy

Published Oct 2008 by Ovum Plc

• Katrina Menzigian, Saurabh Gupta, Ateendra Dabas, Ankur

Published Oct 2008 by Everest Research Institute

• Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis

Published Oct 2008 by IDC

• Canadian Infrastructure Outsourcing 2007 Vendor Analysis: The Top 10 Players