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Home > Business/Finance > Diversified Services > Business Outsourcing
2005 BPO Contracts for Key Horizontal Functions: A U.S. Market Analysis by Vertical Industry
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| Published Date:
October 2006
Published By:
IDC
Page Count:
32
Order Code:
R104-28454
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Table of Contents
IDC Opinion
In This Study
Methodology
Focus on Key Horizontal Functions
Definitions
Business Outsourcing
Business Process Outsourcing Services
Processing Services
Distinction Between Business Process Outsourcing and Processing Services
Distinction Between Horizontal BPO and Vertical BPO
Vertical Industry Definitions
Table: IDC Vertical Market Definitions
Table: IDC Vertical Markets by SIC Code
Situation Overview
Key BPO Deals of 2005: Overarching Trends
Contracts Analysis
Contract Distribution by Business Function
Figure: U.S. BPO Contracts by Function, 2005
Customer Care
Human Resources
Procurement
Finance and Accounting
Multifunction Deals
Length of Contracts
Figure: U.S. BPO Contracts by Length of Engagement, 2005
Contract Distribution by Service Provider Category
Figure: U.S. BPO Contracts by Service Provider Category, 2005
Renewals, Extensions, and New Deals
Figure: U.S. BPO Contracts by Deal Status, 2005
A Vertical Analysis of 2005 Contracts
Figure: U.S. BPO Contracts by Vertical Industry, 2005
Manufacturing
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Manufacturing Industry in 2005
Financial Services: Banking, Insurance, and Financial Markets
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Financial Services Industry in 2005
Government
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Government Industry in 2005
Retail
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Retail Industry in 2005
Services
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the US Services Industry in 2005
Utilities
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Utilities Industry in 2005
Communications and Media
Industry Drivers for BPO
Number of Deals and Examples
Table: Key BPO Deals in the U.S. Communications and Media Industry in 2005
Other
Future Outlook
Expectations for U.S. BPO Deals in 2006
ESSENTIAL GUIDANCE
Learn More
Related Research
Synopsis
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