- CATALYST
- SUMMARY
- METHODOLOGY
- BPO SERVICES IN EUROPE
- BPO services in Europe, 2004-2008
- BPO services in Austria, 2004-2008
- BPO services in Belgium, 2004-2008
- BPO services in Czech Republic, 2004-2008
- BPO services in Denmark, 2004-2008
- BPO services in Finland, 2004-2008
- BPO services in France, 2004-2008
- BPO services in Germany, 2004-2008
- BPO services in Greece, 2004-2008
- BPO services in Hungary, 2004-2008
- BPO services in Ireland, 2004-2008
- BPO services in Italy, 2004-2008
- BPO services in the Netherlands, 2004-2008
- BPO services in Norway, 2004-2008
- BPO services in Other Europe, 2004-2008
- BPO services in Poland, 2004-2008
- BPO services in Portugal, 2004-2008
- BPO services in Russia, 2004-2008
- BPO services in Spain, 2004-2008
- BPO services in Sweden, 2004-2008
- BPO services in Switzerland, 2004-2008
- BPO services in the United Kingdom, 2004-2008
- BPO services in Europe by vertical
- APPENDIX
- Definitions
- CRM (Customer Relationship Management)
- Finance and Accounting (F&A)
- Financial Services Process Management
- Insurance
- Retail Banking BPO
- Transaction Processing
- HR
- Knowledge Processes (Knowledge Management)
- Payments and Billing
- Supply Management
- Further reading
- Ask the analyst
- Datamonitor consulting
- List of Tables
- Table 1: BPO services in Europe, 2004-2008
- Table 2: BPO services in Austria, 2004-2008
- Table 3: BPO services in Belgium, 2004-2008
- Table 4: BPO services in Czech Republic, 2004-2008
- Table 5: BPO services in Denmark, 2004-2008
- Table 6: BPO services in Finland, 2004-2008
- Table 7: BPO services in France, 2004-2008
- Table 8: BPO services in Germany, 2004-2008
- Table 9: BPO services in Greece, 2004-2008
- Table 10: BPO services in Hungary, 2004-2008
- Table 11: BPO services in Ireland, 2004-2008
- Table 12: BPO services in Italy, 2004-2008
- Table 13: BPO services in the Netherlands, 2004-2008
- Table 14: BPO services in Norway, 2004-2008
- Table 15: BPO services in Other Europe, 2004-2008
- Table 16: BPO services in Poland, 2004-2008
- Table 17: BPO services in Portugal, 2004-2008
- Table 18: BPO services in Russia, 2004-2008
- Table 19: BPO services in Spain, 2004-2008
- Table 20: BPO services in Sweden, 2004-2008
- Table 21: BPO services in Switzerland, 2004-2008
- Table 22: BPO services in the United Kingdom, 2004-2008
- Table 23: BPO services in Europe by vertical
- Table 24: BPO services in Europe in the communications vertical, 2004-2008
- Table 25: BPO services in Europe in the consumer industries vertical, 2004-2008
- Table 26: BPO services in Europe in the energy vertical, 2004-2008
- Table 27: BPO services in Europe in the financial services vertical, 2004-2008
- Table 28: BPO services in Europe in the government vertical, 2004-2008
- Table 29: BPO services in Europe in the healthcare vertical, 2004-2008
- Table 30: BPO services in Europe in the manufacturing vertical, 2004-2008
- Table 31: BPO services in Europe in the 'other' vertical, 2004-2008
- Table 32: BPO services in Europe in the transportation vertical, 2004-2008
- List of Figures
- Figure 1: BPO services in Europe, 2004-2008
- Figure 2: BPO services mix in Europe, 2005 and 2008
- Figure 3: BPO services in Austria, 2004-2008
- Figure 4: BPO services in Belgium, 2004-2008
- Figure 5: BPO services in Czech Republic, 2004-2008
- Figure 6: BPO services in Denmark, 2004-2008
- Figure 7: BPO services in Finland, 2004-2008
- Figure 8: BPO services in France, 2004-2008
- Figure 9: BPO services in Germany, 2004-2008
- Figure 10: BPO services in Greece, 2004-2008
- Figure 11: BPO services in Hungary, 2004-2008
- Figure 12: BPO services in Ireland, 2004-2008
- Figure 13: BPO services in Italy, 2004-2008
- Figure 14: BPO services in the Netherlands, 2004-2008
- Figure 15: BPO services in Norway, 2004-2008
- Figure 16: BPO services in Other Europe, 2004-2008
- Figure 17: BPO services in Poland, 2004-2008
- Figure 18: BPO services in Portugal, 2004-2008
- Figure 19: BPO services in Russia, 2004-2008
- Figure 20: BPO services in Spain, 2004-2008
- Figure 21: BPO services in Sweden, 2004-2008
- Figure 22: BPO services in Switzerland, 2004-2008
- Figure 23: BPO services in the United Kingdom, 2004-2008
- Figure 24: BPO services in Europe by vertical, 2005 and 2008
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