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Home > Business/Finance > Diversified Services > Business Outsourcing
BPO Exports from India 2004-2008 Forecast and Analysis
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| Published Date:
December 2004
Published By:
IDC
Page Count:
48
Order Code:
R104-17822
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Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Global Trend
Banking, Financial Services, and Insurance
Retail and Wholesale
Healthcare
Utilities and Energy
Manufacturing
Worldwide BPO Spending Across Horizontal Functions
Table: Worldwide BPO Spending by Business Function, 2002-2008 (US$M)
BPO Across Geographies
Worldwide BPO Services Forecast by Region
Table: Worldwide BPO Spending by Region, 2002-2008 (US$M)
United States
Europe, Middle East, and Africa
Asia/Pacific
Indian BPO Market Size
Assess the Current Situation
Table: BPO Services Forecast by Business Functions 2002-2008 (US$M)
Horizontal View
Finance and Accounting
Sales
Marketing
Human Resource
Procurement
Logistics
Administration
Facilities Operations and Management
Engineering/Research and Development
Vertical Views
Figure: Market Size of BPO Revenue by Industry Vertical, 2003
Banking, Financial Services, and Insurance
Table: Key Vendor and Buyer Trends Across the BFSI Vertical
Manufacturing
Table: Key Vendor and Buyer Trends Across the Manufacturing Vertical
Telecom
Table: Key Vendor and Buyer Trends Across the Telecom Vertical
Retail/Wholesale
Table: Key Vendor and Buyer Trends Across the Retail/Wholesale Vertical
Healthcare
Table: Vendor and Buyer Trends Across the Healthcare Vertical
Indian BPO Landscape
Indian BPO Market Spilt by Employee Strength
Table: Indian BPO Market Split by Employee Strength
Category of Service Providers
Figure: Indian BPO Landscape by Nature of Service Providers, 2003
Table: Indian BPO Landscape
Figure: Third-Party Service Providers Split by Employee Strength
Locational Analysis of Cities Across India
Table: Comparison Across Locations in India
Funding
Table: Venture Capital Funding as Received by BPO Vendors in India
Future Outlook
Forecast and Assumptions
Table: IDC Macroeconomic and Macro level Services Assumption Summary
Table: Key Forecast Assumptions for Indian BPO Opportunities, 2004-2008
Issues Before BPO Service Providers
Security
Employee Security
Physical Security
Current Security Status
What Needs to be Done?
Human Resource
What Needs to be Done?
Quality
What Needs to be Done?
Mergers and Acquisitions
Table: Mergers and Acquisitions
Essential Guidance
Actions to Consider
Aligning Investment Strategy With Competitive Positioning
Infrastructure Investments
Capital Investments
Global Requirements
Operations Requirement
Figure: Moving Up the Value Chain
Guard Against Offshore Backlash
Develop Best Practices
Establish Ecosystems/Partnerships
Strengthen Partnering Capabilities
Leveraging Key Opportunities
Provide Information Services Through New Technology and Develop New Capabilities
Learn More
Related Research
Definitions
BPO Definition
Business Process Outsourcing Definition
Corporate Function Markets
Administration
Exceptions and Exclusions
Engineering Research and Development (Engineering BPO)
Exceptions and Exclusions
Facilities and Operations Management
Exceptions and Exclusions
Finance and Accounting
Exceptions and Exclusions
Human Resource Management
Exceptions and Exclusions
Legal
Exceptions and Exclusions
Logistics (Logistics BPO)
Exceptions and Exclusions
Marketing and Sales
Exceptions and Exclusions
Procurement (Purchasing BPO)
Exceptions and Exclusions
Table: IDC Services Vertical Map
Key Industry Announcements
National Association of Software and Services Companies
Synopsis
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