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Home > Business/Finance > Diversified Services > Business Outsourcing
U.S. BPO Services for Key Horizontal Functions 2006-010 Forecast by Vertical Market
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| Published Date:
September 2006
Published By:
IDC
Page Count:
43
Order Code:
R104-27699
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Table of Contents
IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Situation Overview
Future Outlook
Business Services Outlook by Industry
Critical Business Initiatives by Vertical Market
Drivers for Purchasing BPO Services
Drivers for Switching Vendors
Table: Critical Business Initiatives Impacting Trends in U.S. BPO Services Spending by Industry
Figure: Top Business Challenges to Be Addressed by Outsourcing Key Horizontal Business Processes
Table: Top Business Challenges to Be Addressed by Outsourcing Key Horizontal Business Processes by Vertical Market
Figure: Top Reasons to Consider Changing BPO Vendors
Table: Top 3 Reasons to Change from Current BPO Vendors by Vertical Market
Forecast and Assumptions
Table: Key Forecast Assumptions for the U.S. BPO Services Market, 2006-2010
Table: U.S. BPO Spending for Key Horizontal Functions by Vertical Market, 2005-2010 ($M)
Table: U.S. BPO Spending Share for Key Horizontal Functions by Vertical Market, 2005-2010 (%)
Communications and Media
Figure: Communications and Media Industry's Top Business Challenges
Discrete Manufacturing
Figure: Discrete Manufacturing Industry's Top Business Challenges
Retail
Figure: Retail Industry's Top Business Challenges
Market Context
Table: U.S. BPO Services for Key Horizontal Functions Revenue Share and Five-Year CAGR by Vertical Market: Comparison of September 2005 and September 2006 Forecasts
Figure: U.S. BPO Services Spending for Key Horizontal Functions by Vertical Market, 2004?2010: Comparison of September 2005 and September 2006 Forecasts
Essential Guidance
Learn More
Related Research
Definitions
Business Services Foundation Market Definitions
Business Consulting
Exceptions and Exclusions
Business Process Outsourcing
Exceptions and Exclusions
Processing Services
Exceptions and Exclusions
Business Skills Training
Exceptions and Exclusions
Business Process Outsourcing Research
Distinction Between Business Process Outsourcing and Processing Services
Distinction Between Horizontal BPO and Vertical BPO
Horizontal (Functional) BPO
Vertical (Industry-Oriented) BPO
Distinction Between Key Versus "Other" Horizontal Functions
Horizontal Business Process Outsourcing Market Definitions
Key Horizontal Business Process Outsourcing
Human Resources
Procurement
Finance and Accounting
Customer Care
Table: IDC Vertical Market Definitions by SIC Code
Synopsis
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