U.S. BPO Services for Key Horizontal Functions 2007-2011 Forecast by Vertical

U.S. BPO Services for Key Horizontal Functions 2007-2011 Forecast by Vertical Market

Published Date: October 2007

Published By: IDC

Page Count: 39

Order Code: R104-31849

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Situation Overview
Figure: Plans to Adopt BPO in the Next Three Years by Company Size
Future Outlook
Business Services Outlook by Industry
Critical Business Initiatives by Vertical Market
Table: 2007 Critical Business Initiatives by Vertical Industry
Forecast and Assumptions
Table: Key Forecast Assumptions for the U.S. BPO Services Market, 2007-2011
Table: U.S. BPO for Key Horizontal Functions Spending by Vertical Market, 2006-2011 ($M)
Table: U.S. BPO for Key Horizontal Functions Spending Share by Vertical Market, 2006-2011 (%)
Communications and Media
Investments in Action
Manufacturing Sector (Discrete and Process)
Investments in Action
Figure: Finance and Accounting Outsourcing Adoption Rate by Vertical Industry
Government
Investments in Action
Retail
Investments in Action
Banking
Figure: Plans to Adopt BPO in the Next Three Years by Top 6 Vertical
Investments in Action
Market Context
Table: U.S. Government Industry BPO for Key Horizontal Functions Spending, 2005-2011: Comparison of September 2006 and August 2007 Forecasts ($M)
Figure: U.S. Government Industry BPO for Key Horizontal Functions Spending, 2005_2011: Comparison of September 2006 and August 2007 Forecasts
Essential Guidance
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Related Research
Horizontal Business Outsourcing Market Definitions
Human Resources
Procurement
Finance and Accounting
Exceptions and Exclusions
Customer Care
Exceptions and Exclusions
Vertical Market Definitions
Table: IDC's Vertical Market Definitions
Synopsis

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