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Home  > Business/Finance  >  Diversified Services  >  Business Outsourcing

BPO Market Update: Indian Supplier Landscape

Published Date: May 2007
Published By: Everest Research Institute
Page Count: 99
Order Code: R3492-4
 
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DescriptionTable of ContentsSearch Inside
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Section I: Introduction and key messages
Background and objective
Scope and suppliers
BPO offerings
Key messages
Section II: Indian offshore BPO market overview
Summary
Global Sourcing market size
Leading destinations for offshore Business Process Services
Evolution of Indian Business Process Services market
BPO suppliers (included in study)
Characteristics of key Indian BPO suppliers
Section III: Key market segments
Summary
Revenue by client headquarters
Revenue by industry
Revenue by service offerings
Future growth focus
Section IV: Supplier capability analysis
Summary
Supplier evaluation framework
Supplier ratings
Scale
Geographic reach
Breadth of offerings
Depth of offerings
FAO
Customer service
Financial services vertical-specific
Supplier investment areas
Overview of smaller Indian BPO suppliers
Section V: Beyond labor arbitrage
Summary
Supplier models
Engagement model attributes
Structure
Management
Investment requirements across supplier models
Section VI: Implications for key stakeholders
Implications for buyers
Implications for suppliers
Appendix
Appendix A: Supplier profiles
24/7 Customer
Datamatics Technologies
EXL
Firstsource
Genpact
HCL BPO
IBM Daksh
Infosys BPO
MphasiS
Nipuna
Sutherland
TCS BPO
TransWorks
vCustomer
Wipro BPO
WNS
Appendix B: List of suppliers in other offshore destinations
Appendix C: Glossary of key terms
Appendix D: Everest research references
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