Behind the Hype: Offshore Outsourcing Fails to Capture Hearts and Minds in Western

Behind the Hype: Offshore Outsourcing Fails to Capture Hearts and Minds in Western Europe

Published Date: August 2004

Published By: IDC

Page Count: 14

Order Code: R104-16723

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Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Introduction
European Organizations Skeptical About Offshore
Figure: Western European Organizations' Attitude to the Offshore Service Model
Figure: Rejection of the Offshore Model ? By Country
Offshore "Bread and Butter" Offerings Remain Most Popular
Figure: Acceptance of Offshore IT Service Offerings
Figure: Country Variations ? Offshore IT Service Offering Acceptance
Established Service Provider Relationships Key in the Offshore Market
Figure: Preferred Approach to Accessing Offshore Resources
Future Outlook
Essential Guidance
Recommendations for Pure Offshore Service Providers
Recommendations for "Traditional" IT Service Providers
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Related Research
Synopsis

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